What are the responsibilities and job description for the Technical Support Rep I position at Shentel?
Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team!
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel.
Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who: • Promote quality customer experience with honest and committed customer care. • Engage in real-time troubleshooting with customers to resolve technical issues. • Educate residential Shentel customers about the installation and use of products. • Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.
We offer a great work environment and competitive total compensation package that includes: • Remote work environment• World class 401(k) – up to 8% company contribution • Medical, dental, vision, and life insurance with company subsidies • PTO and 7 paid holidays
You worked hard for the following: • Your reputation as a successful customer service professional who meets and exceeds goals • Your high school diploma or equivalent • One year of customer service or call center experience
It’s time to accept the challenge of providing an excellent customer experience. We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals. What are you waiting for? Come join Shentel’s Tech Support Team!
Salary : $32,000 - $40,600
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