Bicycle Service Specialist

The desired team member will help customers through our service department with some focus on retail sales assistance and help with our rental services.

Primary responsibilities:
- Assess customers bikes and create accurate work orders with our software
- Building bicycles
- Providing service maintenance on customers' bikes
- Maintain our rental bicycles and ensure they are safe for customers

Other responsibilities:
- Greet customers in the store or via phone calls
- Figure out customers needs and help them purchase the right products
- 'Sell the experience' of our rental / shuttle trips
- Create rental & adventure reservations
- Set up customers with safe, properly fitting bicycles and kayaks/canoes
- Drive customers to & from their destinations for shuttles or rental/adventures
- Moving, loading, unloading and cleaning our rental equipment

This is a full time position starting in March 2024 with pay based on experience and level of responsibility. Store hours and employee hours are adjusted seasonally as this is a seasonal business.

Location: Shepherdstown, WV is a small town located along the Potomac river in the upper Shenandoah valley. This historic town is rich with independent restaurants and cafes. The region offers a wide array of recreational activities including great hikes, on and off-road cycling and flat water and rapid kayaking and river tubing.

Goal: Represent the business in a professional manner with the first and foremost focus on exceptional customer service and a goal of providing the best bicycle service expertise. Be an asset to our team with superb communication and follow through. Provide technical service on customers bikes that is both safe and the best solution for the customer's needs. Problem solving is a required skill for this position.

Prerequisites:
- Bike shop service department work experience
- Or equivalent experience performing bicycle maintenance
- Problem solving is a must
- Excellent communication skills
- Must have great follow through

Strongly Encouraged:
- Be at least 25 years old
- Possess an excellent driving record
- Can lift and carry up to 90 pounds

Qualifications:
- Previous experience as a service technician or mechanic preferred
- Strong mechanical knowledge and understanding of vehicle systems
- Ability to perform heavy lifting and physical tasks as required
- Excellent customer service skills with the ability to communicate effectively
- Detail-oriented with the ability to maintain accurate records
- Proficient in using hand tools and specialized equipment
- Familiarity with retail sales processes is a plus

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or benefits associated with the role.

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Relocate:

• Shepherdstown, WV 25443: Relocate before starting work (Required)

Work Location: In person