Operations Manager

What's in it for you…

• Competitive total compensation package!
• Paid time off and holiday pay incentives!
• Bonus incentives!
• Professional development and promotion opportunities!
• Medical, Dental, Vision, and supplemental insurance available!
  • Health benefits kick in Day 1!
• 401(k) available for all associates!
• Hotel discount at locations worldwide!

About this job…

The Operations Manager is responsible for the overall operation of the hotel specifically front office and housekeeping day to day operations. Tasked with cultivating a best-in-class team, the Operations Manager  is responsible for leading hiring, training, and retention efforts.  A successful Operations Manager will lead a well-functioning hotel operation, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates. 

What you’ll be doing…

• Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
• Control purchasing to ensure effective management of controllable expenses.
• Hire, train, and motivate an effective hotel team to deliver on guest expectations.
• Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
• Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
• Effectively communicate with housekeeping and front desk departments to ensure availability of supplies and tools needed to perform work.
• Listen to guests and empathize with their challenges and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.
• Assist the AGM with any projects and or implementation strategy's to increase guest satisfaction and revenues.

Requirements…

Experience & Education: 

• 1 year of hotel operations management
• Background in reservations, operations, sales, yield and revenue management
• Bachelor’s degree or equivalent experience required
• Experience with Lightspeed PMS is preferred
• Valid driver’s license
• This position requires a flexible schedule. Candidates must be willing to work nights including weekends and holidays
• Ideal candidate will possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast-paced environment
• Strong skills for analysis and problem-solving
• Effective leadership skills with the ability to hire, train, coach, guide, reward and develop staff, with emphasis on continuous improvement in guest service quality
• Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs

Communication:

• Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
• Strong administrative skills with intermediate experience with Microsoft Office systems
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8 hours per day; stand, sit, and walk frequently throughout the workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

Source: Hospitality Online