Community Health Worker (Bilingual)

 
Learn more about our workplace culture and a brief overview of our employee benefits.    Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
 
The following duties are normal for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Regular attendance according to the position’s management approved work schedule is required for all positions.
 

• Build trusting relationships with families.
• Serve as liaison between health/social services and the community.
• Remove barriers that prevent community members from accessing certain health and social services.
• Provide culturally and linguistically appropriate services to assigned clients. 
• Conduct intake interviews with clients, including enrolling and/or referring clients into additional county programs.
• Make regular home visits to clients to support their health and well-being. 
• Work together with clients to develop a wellness plan. Coach and support clients to set and accomplish wellness goals.
• Facilitate appointments with health and social service organizations. 
• Follow up on appointments or other instructions from staff and providers by call, text, or home visit. 
• Work to ensure the client attends and has access to scheduled appointments. 
• Participate in client case conferences and work with Public Health Nurses regarding caseload.
• Identify and reinforce risk reduction behaviors. 
• Provide appropriate education utilizing a state defined curriculum. 
• Perform risk assessment, informal counseling, social support, and advocacy to clients. 
• Collaborate with other agencies in making appropriate resource referrals. 
• Help coordinate client transportation and accompaniment as needed, to scheduled appointments. 
• Advocate for the needs of clients by assisting them in effectively communicating with healthcare or social service providers.
• Interpret, translate, or provide cultural mediation related to health services or information for clients. 
• Act as a patient advocate and liaison between client/family and community service agencies.
• Participate in community public education activities and outreach to raise awareness. 
• Deliver health-related preventive services such as blood pressure, glaucoma, and hearing screenings. 
• Distribute flyers, brochures, or other informational or educational documents to intended communities. 
• Teach classes or otherwise disseminate medical or dental health information to school groups, community groups, or families/individuals, in a manner that is culturally appropriate. 
• Provide ongoing follow up and outreach.
• Complete regular data entry per department or program guidelines. 
• Assist clients in completing all required forms, agreements, case notes, etc., and supply copies of the information to clients when appropriate.
• Keep proper and accurate documentation organized and entered in appropriate system. 
• Serve as an agency representative on community committees/task forces as identified by the designated lead or supervisor.
• Follow all Agency Policy, Rules, and Statutes.
• Implement and carry out assignments from the designated lead or supervisor.
• Attend training courses as they relate to position, populations served, or other identified needs.
• Participate in positive community relations, training, and planning.
• Assist community organizations in program development related to Health and Human Services.
• Maintain working knowledge of Agency programs specific to assigned program areas which may include: HuBERT, PH Doc, REDCap, MIIC, FAP, MDH Partnerlink, MNTrac, CATCH, and MEDSS, and other state/federal computer information systems to ensure appropriate support for all functions within the Unit.
• Maintain working knowledge of other software programs such as: Word, Excel, PowerPoint, SharePoint, Teams, Outlook, Alertcast, OnBase and other specialized software packages.  
• Respond 24/7 as needed during a Public Health Emergency Response.
• Other duties as assigned per the lead or supervisor.

Education: High school diploma or GED. 
Must have completed a formal Community Health Worker training program or be willing to do so (training will be provided).

Experience: Two years or more of community outreach or work-related experience in a public health setting or a combination of education and experience at agency discretion.

Licensure/Certifications:

• Must have a valid MN driver’s license. 
• CPR Certification.

Must also be able to communicate fluently in Spanish in addition to English, both verbally and in writing.Knowledge, Skills and Abilities Required

• Knowledge of the mission, policies, and procedures of the unit to which assigned.
• Knowledge of Federal, State and County requirements, regulations, policies, protocols, and community resources related to Human Services/Public Health programs.
• Knowledge of laws and ethics related to data privacy and ability to follow all confidentiality and HIPAA guidelines.
• Knowledge of general office procedures, data entry and electronic filing and record keeping.
• Ability and willingness to follow safe working practices and procedures.
• Ability to operate a variety of office equipment.   
• Ability to remain objective, rapidly process detailed information, communicate clearly and effectively.
• Strong verbal and written communication skills to effectively work with clients, co-workers, and management.
• Ability to remain open-minded, non-judgmental and unbiased.
• Critical thinking skills with ability to understand and follow complex oral and written instructions.  
• Ability to organize and prioritize a high-volume workload in an efficient manner to meet deadlines in compliance with all regulation requirements.  
• Strong interpersonal skills and the ability to work effectively with a diverse community.
• Ability and willingness to communicate with persons of diverse backgrounds both verbally and in writing using tact and diplomacy being culturally sensitive to build strong working relationships.
• Strong advocacy skills. 
• Skilled in motivational interviewing with strong listening and comprehension skills.
• Ability to work independently as well as part of a diverse team.
• Ability to be self-motivated to plan, organize, and complete work accurately and on time with little direct supervision. 
• Ability to remain current on all position appropriate training.

Accountabilities Shared By All Employees:
 

• Performs job responsibilities in a manner consistent with the County's vision, mission, and values.
• Develops and maintains a thorough working knowledge of all department and county-wide policies, protocols and procedures that apply to the performance of this position.
• Develops respectful and cooperative working relationships with co-workers.
• Informs immediate supervisor of all important matters pertaining to assigned job responsibilities.
• Seeks opportunities for further personal growth and development.
• Represents the County in a professional manner to all internal and external contacts when doing the County's business.
• Complies with all rules and policies in order to maintain a safe work environment.

Hiring Salary Range: $24.42  – $29.31/hour
 
Union: Teamsters
 
Interviews: Selected candidates will be notified via email the week of 5/27/24, for in-person interviews to be held on 5/31/24.

Hours of Work:
This position has a usual work schedule of 40 hours per week within the hours of 8:00 a.m. to 4:30 p.m., Monday through Friday; position will include some evening and weekend hours to meet with clients and for events.
 
Physical Requirements and Work Environment

Salary : $50,794 - $71,115