Resident Services Staff (Security Guard)

Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

We are currently seeking talented, engaging, and community-focused individuals to join our Resident Services Office (RSO) team at Riverside Plaza. As a member of RSO, you will act as an unarmed on-foot patrol of the Cedar Riverside Plaza Apartment Community near Downtown Minneapolis. As a member of RSO (Resident Services Office), you will provide customer service to our residents while maintaining the security and safety of the community. Core responsibilities of this role include:

Schedule Availability:

We are seeking full time applicants to average 40 hours per week. Shifts are Wednesday - Sunday 4:00pm - 12:00am.

Core Responsibilities:

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  Preforms regular security patrols of the assigned areas.
• Provides any needed assistance to residents, employees and visitors following the department's procedures.
• Work with emergency personnel, residents, and public in a professional manner to solve any problems that occur.
• Investigate all reported incidents and decides what actions to take based on situation, known facts, and position limitations.
• Investigates and writes reports on accidents, incidents, suspicious activities, safety and fire hazards and other security related situations.
• Working knowledge of customer security requirements and incident investigation.
• Performs periodic and random security inspections and prepares security reports as necessary. Issues security violation citations as required by inspections.
• Maintains inspection reports and records and advises management of deficiencies and remedial/disciplinary efforts to ameliorate deficiencies.
• Notify Resident Services Administrator of all inspections, elevator problems, and maintenance problems.
• Other tasks & duties as assigned based on business need.

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  1-2 years of related customer service experience is required; ideally in a role with emphasis in security and safety.
• High School Diploma or GED is preferred.
• Military or law enforcement training / experience preferred.
• Ability to work in a team based environment.
• Ability to maintain confidentiality.
• Skill in both verbal and written communication.
• Ability to work with minimal supervision.
• Knowledge and ability to work with diverse economic, racial, and cultural populations.
• Oral and written language proficiency in Somali, Oromo, or Arabic is preferred.
• Ability to respond to emergency situations in a calm, professional manner to internal and external customers.
• Proven discretionary judgment with ability to resolve both routine and non-routine conflict issues.
• Demonstrated ability to effectively handle a multi-tasking environment.
• Knowledge in basic-intermediate computer skills to perform required monitoring, data entry, and dispatch reports.
• This position regularly requires long hours and frequent weekend work.
• Must be able to work weekends and evenings on short notice, when necessary.

Nice to have:

• Proficiency (verbal) in the following languages: Oromo, Somali and Amharic
• Military, law enforcement, or related private security experience

WORK ENVIRONMENT

• This position operates in a residential housing and office setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com

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Be a part of something great and find yourself At Home, At Sherman! As a member of Sherman, we invite you to join our mission of Building Communities, Enriching Neighborhoods. You can make an immediate impact supporting our real estate development and management operations in hotels, residential, and retail.

Who Are We? Sherman Associates is an award-winning real estate development firm specializing in the design, construction and financing of quality commercial, hospitality, and residential housing across the Midwest. With over 40 years of visionary development experience, our portfolio includes over 8,500 units of multifamily residential housing, 600,000 square feet commercial space, and franchise hotels & retail operations; including Aloft Minneapolis, Canopy by Hilton Minneapolis Mill District, Holiday Inn Express & Suites Downtown Des Moines, Sheraton Duluth Hotel, and Starbucks.
From: Sherman Associates