Finance, Collections Associate

Description

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

CORE RESPONSIBILITIES AND TASKS

CORE RESPONSIBILITY – Customer Collection Activity

CORE RESPONSIBILITY – Internal and External Field Communication

a. Initiate contact with stores, branches and customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments

b. Maintain open communication with customer and field personnel to promote future business opportunities.

c. Develop and maintain effective working relationships with the sales organization and customers to enhance collection activity

CORE RESPONSIBILITY – Record Keeping

a. Provide management accurate and timely reports on the status of collection of collection activity

b. Maintain both physical and digital records to support collection activity. This will include but not limited to: Collection notes, emails, customer responses and follow-up activities

c. Document customer commitments for payment

d. Document and communicate customer disputed items or complaints to appropriate SW personnel for resolution

DIMENSIONS

REQUIRED DIMENSIONS:

Facility Type: Non-Union

Contacts: Internal

# of Employees Supported: 2-7 Divisions

Avg. # of Customer Contacts per day 80 or as assigned in objectives

# of Direct Reports: 0

Geographic Regions Supported: U.S. and/or Canada.

ADDITIONAL DIMENSIONS:

This position will influence both the Accounts Receivable and Charge Sale performance of the Performance Coatings Group. Annual sales for the North America Region are $300 million plus. The active number of accounts per month average in excess of 15,000 with an average monthly receivable balance will be in excess of $120 million.

POSITION REQUIREMENTS

FORMAL EDUCATION: (GENERALLY, IF RELEVANT EXPERIENCE IS ACCEPTABLE, THE CANDIDATE MUST HAVE THREE YEARS OF WORK EXPERIENCE FOR EVERY ONE YEAR OF COLLEGE EDUCATION REQUIRED)

• High School Diploma
  • Preferred:
• Bachelor’s Degree in a Business or Finance related field

KNOWLEDGE & EXPERIENCE:

• Required:

• Previous successful collections work experience
• Excellent written and verbal communication skills
• Good organization skills

• Preferred:

• Previous work experience in a Shared Service Environment
• Good computer skills – Word, Excel
• Experience using Oracle based platforms
• Experience using CPR, Oracle R12/11i

PHYSICAL REQUIREMENTS:

þ Must be able to sit, stand, hear, and see on a constant basis.

þ Must be able to walk, write, and type on a frequent basis.

þ Must be able to lift and carry up to _25_ pounds.

þ Must be able to bend, carry, reach, push, and pull on an occasional basis.

þ Must be able to communicate verbally and in writing.

þ May be exposed to varying amounts of dust and dirt.

þ Work surfaces may include concrete.

þ Employee must be able to operate a computer and communicate via telephone.

þ Other _5% of time spent filing

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Basic PC Proficiency

• 10 key touch ability
• Keyboard/Typing Skills
• Basic Accounting/Math Skills
• Proficiency in MS Office Applications including Excel and Word

Preferred:

• Excellent written and verbal communication skills
• Excellent organization skills.
• Oracle Advanced Collections experience/training
• CPR Collections experience/training

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by the law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.