Dispatcher

JOB DESCRIPTION

The incumbent will be responsible for ordering and coordinating delivery of concrete in support of field operations. The incumbent will be responsible for managing the daily customer service and dispatch functions for the ready-mix plants. The focus in this role is to exceed the customer and company requirements for Customer service, Quality, and Efficiency. 

BENEFITS

• Holiday Pay
• Paid Time Off (PTO)
• Health, Dental, Vision, Life, Accident and Cancer Insurance
• Short-term and Long-term disability
• 401(k) with match
• Bi-annual boot reimbursement
• Referral bonus program

ACTIVITIES/TASKS/SCOPE

·         Takes all phone calls for ready-mix concrete orders

·         Advises personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards

·         Maintains contact with drivers to expedite deliveries

·         Ensures accuracy of orders

·         Monitors personnel or equipment locations and utilization to coordinate service and schedules

·         Must be able to work well under pressure

·         Prepares and enters all concrete orders in Command

·         Assists in resolving issues

·         Data entry duties as assigned

·         Reads or interprets maps or GPS devices to determine vehicle routes

·         Fluctuates daily start and stop times based on customer demand

·         Maintains good customer relations by acting in a professional and courteous manner

·         Assists in training of co-workers as needed

·         Other duties as assigned

PERFORMANCE MEASURES

·         On time delivery

·         Customer satisfaction

·         Quality of product at delivery

COMPETENCIES

·         Building Customer Loyalty

·         Work Standards

·         Continuous Improvement

·         Initiating Action

·         Adaptability

·         Contributing to Team Success

·         Managing Work (Time Management)

·         Communication

EDUCATION/EXPERIENCE

·         High School or Degree or GED required

·         2-3 years of ready-mix concrete experience preferred

·         2-3 years of scheduling and/or dispatch experience preferred

·         Experience using Command software preferred

·         Microsoft Word, Outlook, and Excel applications experience and use

CERTIFICATION/OTHER SKILLS AND ABILITIES

·         Operation and control

·         Operation monitoring

·         Control precision

·         Time management

·         Multi-limbed coordination

·         Reaction time

·         Near and far vision

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

·         Keyboarding/typing

·         Ability to read effectively from a computer screen and/or a paper copy

·         Ability to handle a large volume of work and perform multiple tasks in a fast-paced environment

·         Ability to effectively verbally communicate

·         Ability to stand, sit, stoop, bend, walk and lift heavy objects (50 lbs)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

·         Work is performed in a variety of weather conditions with exposure to outdoor elements.