What are the responsibilities and job description for the Data Analyst - Strategic Software Partners position at SHI International Corp.?
Job Summary:
The position will report to the Strategic Partners Operations Manager and is required to report to the SHI Somerset office location.
About Us:
SHI has an exciting opportunity within the Strategic Partners Operations team as a Data Analyst who will undertake and support various projects and tasks throughout the department by providing data analytics and backend reporting. This position will support Partner, Program, Services & Solutions (PPSS) Managers, specialists, generalists, and Business Development Managers in a wide range of requests regarding processes and procedures, effectiveness, profitability, and future initiatives. The Data Analyst will have extensive experience working with the Strategic Partners department and SHI’s Sales department, as well as a broad understanding of SHI’s internal processes and tools utilized.
The position will report to the Strategic Partners Operations Manager and is required to report to the SHI Somerset office location.
Founded in 1989, SHI International Corp. is a $12 billion global provider of IT solutions and services, and currently has over 5,000 dedicated employees worldwide.
To learn more about SHI International Corp, visit our website: www.shi.com/careers
What SHI Can Offer:
- World Class Facility includes on site gyms and cafeterias
- Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
- Work in an up-beat, creative, and fun environment
- Benefits including medical, vision, dental, 401K, and flexible spending
Include, but not limited to:
- Lead BI & Power BI reporting strategy/analytics for our own departmental requirements as well as partner facing needs.
- Provide sales and leadership consistent and regular BI reporting detailing the effectiveness of projects and programs through recurring meetings and status messaging
- Provide PPSS Management reporting on the effectiveness of each partner within the projects and Programs
- Provide and articulate data to internal teams, ensuring clarity and understanding across a variety of positions and teams
- Help standardize and manage PPSS PowerBI Dashboards
- Develop dashboards to monitor KPIs around departmental focus on efficiency and delivery, understanding of process performance and potential points of process degradation
- Provide support for back-end reporting processes for a wide range of partner programs.
- Work closely with the EDI teams to ensure smooth operations related to backend reporting for partner programs.
- Generate reports from multiple databases/data sets merging into spreadsheets and/or database
- Write formulas and macros in Microsoft Excel and Access for reporting and database management
- Develop and improve reporting structures across all department touch points
- Adapt quickly to changes and work as part of a team in a fast-paced environment, handling multiple issues simultaneously
- Coordinate and interface with other departments, representing the department, in developing and streamlining processes
- Continually look forward in discovering how to increase SHI’s overall profitability within the program
- Provide custom reporting to management as needed.
- Troubleshoot and problem solve on issues relating to process breakdowns and communication breakdowns
- Provide Excel assistance and training from basic 101 to advanced techniques.
- Bachelor's Degree or relevant work experience required
- Minimum 1 year of business office experience, Inside/outside sales experience or Partner Sales Support experience preferred
- A strong, dedicated work ethic focusing on the willingness to provide world class support
- Proactive driven and positive work attitude
- A strong, dedicated work ethic focusing on the willingness to provide world class support
- Ability to utilize reporting tools to run reports and distribute
- Ability to oversee the handling of large volume of data and meet tight deadlines.
- Experience with business tools such as Customer resource Management, Sales Center, AX, etc.
- Experience with SharePoint
- Proficiency in Microsoft Office applications (Excel, PowerPoint, and Word)
- Ability to read and understand contracts and RFP’s
- Ability to train others in the department
- Ability to create project documentation on processes and procedures
- Ability to be a forward thinking and creative in discovering ways to increase overall profitability
- Analytic approach, strong problem-solving, and critical thinking skills
- Self-motivated as well as motivated to work in a team environment
- Superior organizational and time management skills
- Ability to manage shifting priorities and deadlines
- Desire to research & resolve problems as they arise
- Must be able to demonstrate a professional demeanor at all time
- Ability to maintain partner’s certifications during employment
Preferred Qualifications/Skills
- Power BI and BI reporting, Advanced Excel knowledge
- Experience working in the company’s pre-sales support (ex. Software & Licensing)
- Working knowledge of all company departments and resource contacts
- Partners’ Certifications must be maintained during employment if applicable
- Position could require no more than 10% of travel
- Extended hours are required to complete some special projects
- The estimated annual pay range for this position is $40,000 - $70,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Salary : $12 - $40,000
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