Account Manager

Company Description

At Shift, disruption, transformation, and positive change is important to us. We’re resetting expectations around how businesses trade, pay and access funds with an experience that is simple and seamless. Enabled by streaming data, we provide credit and payments platforms that are a better way to do business.

We’re here to help Australian businesses and want you to be a part of it. As part of the team, you’ll approach new challenges with a clean sheet of paper, reimagine possibilities and deliver results that are 10x better than before.

As one of Australia’s fastest-growing companies, you’ll join a team that has been recognised across the industry.

• AFR’s Fast 100
• Deloitte’s Technology Fast50,
• Smart Company’s Smart50
• Deloitte’s Asia Pacific Technology Fast 500. 

Job Description

You will be responsible for acquiring additional revenue streams from the existing allocated Shift customer portfolio, as well as bringing on new customers within the ‘Direct’ customer channel who can benefit from the Shift platform. You will work closely with customers to determine and explore potential solutions through the customer’s business growth needs.

Enjoy the opportunity to work with a diverse, talented and results-driven team that thrives on new challenges in a transformational setting. You will be a hands-on, results-driven individual who takes ownership and contributes to improving the customer experience in a high-growth business.

How you will make a difference:

• Actively own and manage the relationship for allocated Shift customers through strategic and effective account management practices, customer service, and general curious outreach
• Acquisition of new Shift customers within the Direct customer channel through warm, pre-qualified leads Work with customers to understand their business needs and strategies, and helping customers recognise how the Shift solutions can help accelerate their business 
• Selling of Shift Platform solutions to prospective clients using solid arguments backed by the Shift sales approach 
• Ongoing outreach to allocated customer portfolio to support increased platform utilisation, promotion and retention 
• Providing guidance to customers on service, platform, and general queries 

Qualifications

Year 12 qualification is essential and further education is advantageous

Skills that set you apart

• Developed interpersonal skills to enable effective Relationship building
• Ability to anticipate customer needs and match with appropriate Shift solutions
• Strong phone management skills
• Active listening and effective Communication skills

Additional Information

Our culture

You’ll have supportive management helping develop your skills with regular catch ups, career development programs and annual reviews. You’ll have the opportunity to work with a diverse, talented and results-driven team that thrives on new challenges in an innovative and transformational setting. We value all employee input, you won’t find politics or egos: just one team, with shared successes and shared learnings.

The perks

At Shift, you’ll get great range of benefits such as:

• Industry leading 26 weeks paid parental leave & 2 weeks partner leave.
• Flexible working, from home and office and get your birthday off
• Diversity is probably something you care about, there are 26 different languages spoken by employees here.
• We have a private prayer room and mothers’ room on site for employees to use.
• If you like keeping active on your way to work or at lunch time, we have excellent end of trip facilities. 

If you don’t have all qualifications/skills but think you would be a great fit- get in touch. No updated resume? No problem! Send us what you have and your LinkedIn profile. All Applications will get a response. 

You must currently reside in Australia to be considered for this role.