What are the responsibilities and job description for the Assistant Team Lead position at Shift?
The Assistant Team Lead is part of our dynamic field operations team and is tasked with a variety of mission critical responsibilities:
- Hiring, managing, and training the local Concierge team
- Working with the product and engineering team to build and improve our current technology
- Be open to travel or possible relocation
What you’ll do:
- You’re looking for a solid opportunity to gain sales, management, and customer service experience in an exciting and innovative start-up environment
- You’re a self-starter with a great attitude who enjoys solving problems that we haven’t encountered before
- You take ownership of your role and demonstrate your value in actions, not words
- You can think on your feet. You enjoy learning new things and can learn them quickly; change excites you
- You communicate clearly and you listen carefully. You can explain just about anything to anyone, and you’re capable of successfully providing information in person, through writing and on the phone.
- You love making a positive impact by leading and mentoring a growing team of Concierge
What we’re looking for:
- 2 years of operations and people management experience
- 3 years of customer service experience
- Interest in customer service and connecting with people
- Self-motivated, flexible, team-oriented and mature under pressure
- Eagerness and desire to take on new responsibilities
- Detail-oriented, trustworthy, personable, and articulate
- Savvy individual with a sharp eye for detail
- Quickly to react to tough situations in a fast-paced operational environment
- You have a flexible schedule and are open to working nights and weekends
- Valid driver's license and a clean driving record
- Ability to drive a stick shift is strongly preferred
About Us
Shift is a leading end-to-end auto ecommerce platform transforming the used car industry with a technology-driven, hassle-free customer experience. Our mission is to make buying or selling a used car fun, fair, and accessible to everyone. Having gone public in October 2020, we are at the beginning of our journey and hope you join us for the ride!
At Shift, we’re all about growth - we are a culture of people who are eager to grow, who are ready to roll up their sleeves and learn new things. We were founded by a scrappy group of visionaries who were by no means “car experts” but who had the desire to work together to change an industry. We’ll take the open-minded go-getter over the pure subject matter expert any day.
We also believe cars are meant for everyone, so our company should be, too. We never discriminate against any candidate on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status. We welcome and encourage people of all backgrounds and walks of life to apply, even if you’re unsure if you meet all the requirements. (Even if this particular role isn’t the right fit, chances are we will have the right one soon.)