Remote - Customer Support Associate

About SHIFT! 

Hello Miami! 

#Miami #FL #HIRING #REMOTE 

We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process.

And we aren’t stopping there. We seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one easy app. At SHIFT, we’re building the tools that empower people to buy, own, and sell the cars that make life go. We’ve recently entered the public markets (Nasdaq: SFT) and are experiencing rapid growth. This is a great opportunity to join a hyper-growth company changing an industry!

Who We Are

At Shift, we’re all about growth - which means people who are eager to grow, who are ready to roll up their sleeves and learn new things. We were founded by a scrappy group of visionaries who were by no means “car experts” - so we don’t expect you to be one, either! We’ll take the open-minded go-getter over the pure subject matter expert any day. In that spirit, we also care about building a diverse and inclusive workplace and company. To put it simply, cars are meant for everyone, so we believe our company should be, too. We never discriminate against any candidate on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status. We welcome and encourage people of all backgrounds and walks of life to apply, even if you’re unsure if you meet all the requirements. (Even if this particular role isn’t the right fit, chances are we will have the right one soon!)

About the role:

This role serves as a primary point of contact for customers regarding their car buying experience. Customer Service Associates will handle inquiries to include questions related to the vehicle and respective documentation associated with the purchase. They help to ensure that the customer has a positive experience throughout the transaction.

Essential Functions of the job:

Employee must be able to perform essential functions of the position with or without reasonable accommodations.

• Handle inquiries customers have throughout the selling or buying process with SHIFT 
• Interact over the phone and email directly with customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Maintain customer records by updating account information
• Others duties as assigned

Qualifications, Skills, & Experience:

• Strong written and verbal communication skills
• Must have access to high-speed internet
• Advanced computer skills involving using the internet, word processors, spreadsheets and websites to their fullest extent.
• Strong computer skills; experience with Apple products a plus
• A self-starter who is motivated to meet goals
• Must have strong organization skills.
• Account management, customer success team, post sale/post acquisition background a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Will remain in a seated position for extended periods of time. 
• Frequently operate small office equipment such as a computer, chat support and email. 

Working Conditions:

• Work is performed indoors for extended periods of time including up to the entire duration of shift. 

Benefits: We pay your coverage  and coverage starts on your 1st DAY !