Manager, Growth Solutions

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

This is a dynamic role that requires strong communication and project management skills to work with the various teams within the Growth Solution Department as well as virtually all departments within the Shift4 organization. The candidate for this role will be a significant contributor to the overall objectives of the team - to provide technical solutions for enabling payment growth via partners, creating blueprints & guidelines for deployment of Shift4 technology and drive hardware innovations that promote card-present payments.

The candidate in this role must have the ability to adapt to the fast-paced environment based on projects that can include learning and process driven modifications while in flight. This position consists of performing rapid development and deployment against lab environments both internal to Shift4 and external with partners, working with the development teams and stakeholders to provide innovative solutions as well as maintaining and troubleshooting existing application solutions. Through teamwork and project management, you will be part of a project-oriented team that will execute hardware, software and payment projects.

Job Description:

Through organization and collaboration, the candidate will be part of a project-oriented team that executes hardware, software, and payment projects. The candidate will initiate the planning and overseeing of Integration-related projects to ensure they are completed and documented in a timely fashion. The candidate will be expected to plan and designate project resources, monitor progress and set deadlines, solve issues that may arise, and keep stakeholders informed through the duration of the project. Once the project has been completed, a Project Performance Evaluation will be completed to outline the successes and oversights of the project lifetime.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Responsibilities

Responsibilities:

• Establish and enforce aggressive timelines for assigned projects
• Manage relationships with technical team members and management across various teams
• Manage projects closely and work with the team to ensure proper documentation of trackers and team notifications
• Validate and enforce project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Provide support for escalated/high visibility projects
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contact with partners and technicians by assigning tasks and communicating expected deliverables
• Develop and maintain business relationships with partner contacts
• Utilize industry best practices, techniques, and standards throughout the project duration
• Manage technicians to make adjustments to trackers and procedures as needed
• Manage various projects within our groups: QC, API, Pilots, Escalations, and Lab
• Measure project performance to identify areas for improvement
• Manage projects and ensure efficiency
• Facilitate manage team projects for designated groups
• Compile weekly and monthly reports of all projects assigned to the Product Specialist team with current statuses and progress benchmarks
• Ensure that all projects are progressing in the proper direction and have all stakeholders engaged to ensure success and “above and beyond' completion

Qualifications

 Job Qualifications:

• Self-motivated and independent work ethic, with the desire to train and assist others
• Strong attention to detail
• Work independently with minimal direction,
• Excellent analytical, decision-making, and problem-solving skills
• Excellent time-management skills with the ability to handle stress, prioritize tasks and work under shifting deadlines
• Excellent verbal and written communication skills
• Proficient in Google suite (Drive, Sheets, Docs)
• Ability to drive multiple projects simultaneously
• Ability to remain organized but flexible in a fast-paced environment
• Must maintain a high level of confidentiality and discretion at all times
• Flexibility in a dynamically changing environment, acknowledging urgency when necessary

Preferred Qualifications:

• Associates or Bachelors degree in Information Technology, Computer Science, or equivalent preferred
• Any Certification is beneficial, but not required (Microsoft, Oracle, Linux, Cisco, PMI, etc.)
• Experience in payment processing systems
• Experience with customer based interactions
• Experience with POS hardware and software
• 2 years Technical Support/ troubleshooting experience preferred
• Ability to document test cases, expected outcomes, and processes