What are the responsibilities and job description for the MRT Representative I position at Shift4 Payments?
Overview:
Shift4 Payments is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age or any other protected characteristic.
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Responsibilities:
- Responsible for retaining merchants requesting to cancel, or showing high probability signs of cancellation.
- Apply techniques and skills learned through on-going coaching, training, development and mentorship to become a Payments, POS and merchant services expert.
- Be Empowered to think outside of the box and critically, going above and beyond to deliver the best retention package solution for every merchant.
- Develop and maintain proficiency of Shift 4 Products and a deep understanding of the Payments Industry, to speak confidently in a convincing professional manner with merchants.
- Work with sales partners, resellers, 3rd party vendors and internal departments, to exhaust all options to retain merchants.
- Challenge yourself, strive to meet and exceed daily and monthly target goals/quotas, driven by Retention/Sales.
- Manage phone/email campaigns to merchants that have recently stopped processing, up for contract renewal and other assigned campaigns.
- High school diploma or equivalent is required.
- Exceptional customer service skills, including strong interpersonal and verbal communication skills.
- Sales experience in any form is a BIG plus and preferred, you must have high energy every day.
- An exemplary work ethic and passion to consistently deliver world class service to our merchants and sales partners.
- Strong problem solving, creative and strategic thinking skills and ability to work well with all departments of Shift 4 Payments.
- Dependable, with a strong sense of urgency and results-driven with target goals/quotas, leading to monthly incentives.
- Comfortable spending the majority of your time on the phone.
- Microsoft, Google Suite and CRM Experience Preferred.
- Self-driven, motivated, energetic and ambitious.
Shift4 Payments is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age or any other protected characteristic.
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