Onsite Services Coordinator I
Job Posting for Onsite Services Coordinator I at Shift4
Responsibilities
- Proactively respond to incoming communications related to scheduling, including emails, calls, and system tickets.
- Conduct outbound communication to arrange appointments, address complex issues, and fulfill additional coordination tasks.
- Liaise between customers, internal teams, and resellers to synchronize appointments with availability.
- Diligently update internal databases and schedule appointments for technician support.
- Efficiently process technician requests, ensuring appropriate assignment for each appointment.
- Vigilantly manage ongoing work orders, guaranteeing timely closure and quality service.
- Review and validate deliverables from technicians, ensuring complete satisfaction with the work performed.
- Negotiate and approve payment rates for additional technician services, maintaining budget control.
- Accurately track and issue billing to merchants based on technician services rendered.
- Embrace and adapt to various other duties as the dynamic role evolves.
Qualifications
- Exceptional written and verbal communication skills, adept in email, phone, and office software (Microsoft Word, Excel, Google Docs).
- Self-motivated individual with a knack for multitasking in a dynamic environment.
- Strong interpersonal skills, capable of building effective relationships.
- Keen interest in working in a constantly evolving setting.
- Hospitality or service-oriented background highly regarded.
- An Associate or Bachelor’s Degree, or technical certifications are advantageous.
- Experience in a help desk role is a valuable addition.
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Job openings at Shift4
Shift4
Center, PA
Full Time
Shift4
Tampa, FL
Full Time
Shift4
Remote, OR
Full Time
Shift4
Remote, OR
Full Time
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