Fulfillment Center Manager/Supervisor- DTC

Who We Are:

ShipCalm is transforming the way eCommerce companies run their operations. Our Mission is to make our customers more successful. We provide supply chain, logistics, and warehousing services along with technology solutions that enable small and mid-sized businesses to operate with the efficiency of major enterprises.

The ideal candidate will enjoy details, getting things right, and knowing they are setting others up for success. The candidate will want to work in a smaller, growing company where you are a person and not a number. This person will have a desire to learn and grow with ShipCalm. We don't need perfection - we are all works in progress.

Job Purpose: The DTC Fulfillment Supervisor is responsible for the execution of our Direct-To-Consumer fulfillment team. This person supervises a team daily who pick, pack, and ship small parcel orders. They oversee and manage the execution of the DTC order fulfillment process within the organization. The Fulfillment Supervisor will ensure orders are processed in a timely and accurate manner while maintaining a high level of customer satisfaction.

Key Responsibilities:

1. Supervise and coordinate the activities of the DTC fulfillment team
2. Daily execution of Picking, Packing, and Shipping including the direction, assignment, and supervision of Fulfillment Associates.
3. Ensure orders are processed in a timely and accurate manner SLA's
4. Ensures adherence to ShipCalm picking, packing, and shipping SOPs
5. Monitor order volume and adjust resources as needed to organize and assign scopes of work to Floor Associates
6. Resolves picking, packing, and shipping exceptions.
7. Ensure compliance with safety and operational policies and procedures
8. Handle customer inquiries and complaints related to order fulfillment
9. Identify and implement process improvements to increase order fulfillment efficiency
10. Facilitate the training of new employees on fulfillment processes and procedures.
11. Prepare and present reports on fulfillment activities and performance
12. High engagement with the operations team and OpX teams and brand operations teams around fulfillment questions, concerns, statuses, etc.
13. Direct collaboration with the Warehouse General Manager and DTC Coordinator for daily execution strategy, resource allocation, and material demand.

Qualifications and Skills:

1. Proven experience as a Fulfillment Supervisor or similar role
2. Knowledge of fulfillment processes and procedures
3. Excellent organizational and leadership skills
4. Strong problem-solving abilities
5. Proficiency in inventory software, databases, and systems
6. Ability to handle high volume and high-stress situations
7. Excellent communication and interpersonal skills
8. High school diploma or equivalent; A degree in business, logistics, or a related field is a plus

Physical Requirements:

1. Ability to handle warehouse operations and equipment
2. Ability to stand for long periods of time
3. Ability to lift up to 50lbs

Personality Traits:

1. Self-starter
2. Efficient and detail-oriented
3. Patient, but drives a product through to completion
4. Systems-oriented person
5. Not afraid to jump in and get things done.

Personal Responsibility:

1. Attendance: On Time, Reliable, Scans Appropriately
2. Safety: Follows ShipCalm safety rules and guidelines
3. Cleanliness: Follows ShipCalm 5S and Cleanliness programs

Reporting Structure:

This role reports to the Warehouse General Manager