COO

Are you a problem solver? A true professional that is proactive? A self-starter that is process-oriented and driven? This is the position for you! Shipp’d is looking for a skilled COO to join their growing team!

The Chief Operating Officer or COO will support the executive team in overseeing our organization’s ongoing operations and procedures. The ideal candidate would be the company’s second-in-command and responsible for the efficiency of business. The COO role is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO). The ideal candidate will have the ability to maintain control of diverse business operations, ever-changing directives, and profitability of the company. Our Chief Operating Officer would be an experienced and efficient leader with proven experience in eCommerce or building corporate structure. 

The Chief Operating Officer should display excellent people skills, business acumen and exemplary work ethics. They must have strong communication and interpersonal skills to collaborate with and listen to the needs of employees and department heads to be able to develop strategies that benefit the entire team.

If you are a driver and implementer who would be excited to build something from the bottom up and is looking for an amazing growth opportunity, we want to talk to you! 

Reports To: Chief Executive Officer

Job Type: Full-time, Non-exempt

Location: Las Vegas, NV 89120

Hours: Monday: Friday: 8:00 AM - 5:00 PM

Responsibilities 

• Meets with and reports to the CEO about the company’s daily operation, as well as about the CEO’s plans for any upcoming adjustments or developments to business operations strategy, or other company goals and objectives

• Works with the CEO to achieve aggressive company growth and business success 

• Leads weekly staff meetings and creates operational flow weekly, monthly and quarterly

• Represents the heir apparent for the CEO and may stand in for the CEO if this senior executive is out of the office or otherwise engaged. (The COO might also assist in training and guiding a CEO who is new to the organization and help this person get used to the business’s operations and strategy.)

• Maintains and directs the daily operations of the business, including coordinating with human resources, legal, sales, marketing, manufacturing, accounting, IT and other departments

• Enforce current and review policies regularly to ensure they promote company culture and vision as it expands (Develops and maintains a thriving work culture)

• Coaches and develops the team to ensure they are delivering against key business metrics

• Regularly reviews for opportunity, and develops and executes plans to improve quality, efficiency and productivity, reduce costs, increase profits, or improve control measures

• Works collaboratively to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of the company and ensure client satisfaction

• Provides timely, accurate and complete reports on the operating condition of the company

• Manages the overall strategy, purpose, and vision of the entire Human Resources function: benefits, payroll, 401k, recruitment, learning and development, culture, performance management, and succession planning

• Motivates and leads a high-performance management team through building departmental processes and procedures with consistent high level performance

• Attracts, recruits, and retains required members of the executive & management team not currently in place

• Fosters a success-oriented, accountable environment within the company

• Represents the company with all clients, investors, and business partners

• Responsible for revenue key performance indicators for the entire company

Qualifications

Let's say we could design our IDEAL candidate from scratch in a lab, here's who they are:

• Bachelor’s degree in business, accounting, finance, or a related field required

• Operations Management (Minimum 5 Years, Minimum 40-50 employees)

• Proven Experience as a Senior Executive (Minimum 3 Years, Minimum 40-50 employees)

• Proven Team Development Skills 

• Strategic planning and vision

• Process and Policy improvement & development

• KPI development & management

• Business Forecasting

• Marketing and business development

• Proven track record of driving best practices, improving productivity and profitability throughout operations with leading-edge management practices, innovative use of technology, cost reduction strategies and high-quality investment decisions

• Proven track record of developing and successfully implementing organizational strategy & vision

• Familiarity with EOS systems OR a proven track record of building, implementing, and optimizing organizational structure

• Is a mentor for company managers and prioritizes their development as part of how they improve and maintain company operations

• Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved

• Demonstrates a willingness to work with abstract instructions and vague outlines

• In-depth understanding of the eCommerce or B2B sales industry including risk management, compliance, and regulatory requirements

Preferred Skills:

• MBA strongly preferred

• Lean Six-Sigma Certified

• APICS Certified Supply Chain

• Professional (CSCP) and/or Certified in Planning & Inventory Management (CPIM)

• Proven experience running & building B2B programs

• Experience running an 8 figure or more eCommerce company

Physical Demands and Work Environment:

• Regularly operates office equipment, such as laptops, printers, and calculators

• Lifts objects of five to twenty pounds regularly

• May have to sit for prolonged periods, but will often be on their feet for long periods of time

• May spend extended hours outdoors/without A/C due to shipping/receiving doors

• May spend extended hours in front of a computer screen

• Frequently required to communicate with others to exchange information

• Air-conditioned office, productive atmosphere, and semi-open floor plan

Perks:

• Stable and long-term job with opportunities for pay raises

• Bonus opportunities available!

• Paid training provided

• Inclusive & compassionate work culture

• Eligibility for benefits (Medical, Vision, Dental, Life) upon completion of probationary period - These benefits are subject to change as needed upon the discretion of the company

About Shipp’d

Shipp’d Inc. is an E-commerce company that is dedicated to helping small businesses thrive by providing affordable shipping and packaging supplies and leaving a great first impression with our unique, chic designs. Our brands include Aegis Adhesives, Spartan Industrial, and Pack It Chic. 

We are a small company with a close-knit, family-like culture that is dedicated to continuous improvement and expansion within ourselves and the industry! We are also an open-minded and down-to-earth team that values transparency, accountability, and doing our very best for the greater good of our organization.