Retail Store Associates

Shipping Point in Gurnee is a locally owned and operated full-service shipping and printing store. We have an immediate opening for an energetic customer focused Retail Customer Service Associate to join our team. The ideal candidate will have a positive upbeat attitude and be personable and friendly to support our customers in a retail location. Great place to work with growth opportunities and a focus on a good work/life balance. We offer a positive work environment where you will be appreciated. Unique business where no 2 days are the same. We are in a fast paced environment and the days move by very quickly

* $17 hourly for the first 90 days then $20 hourly once fully trained. Health insurance available. *Paid vacation and paid holidays after 90 days. 401k and health insurance eligibility after 90 days

Hours- 8:45 am – 6:15 pm Tuesday-Friday. Alternating Saturdays 8:45am-4:15pm

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Assist walk in customers with shipping and printing orders, sorting mail and packages and preparing packages for shipment.

• Provides walk in customers expertise in multiple shipping product lines, printing, mailing and packaging services.
• Operating point of sale
• Packing boxes for shipment
• Minimum 25 wpm typed and technically proficient with computer systems
• Position Includes Mailbox Manager role consisting sorting inbound mail and packages for our Private Mailbox Clients as well as managing customer paperwork etc.

Minimum Qualifications and Requirements

• Retail Customer Service experience
• Proficient in basic computer skills, accessing emails, printing documents and typing
• Excellent verbal and written communication skills
• High school diploma or equivalent education
• Valid Drivers License and reliable vehicle

ESSENTIAL FUNCTIONS:

• Must be able to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Must maintain a positive attitude
• Punctuality and reliability are a must
• Must be consistent in attendance to maintain established business hours

Job Type: Full-time

About Shipping Point

Shipping Point is an independently owned small business. The owner works full time at the store. Shipping Point was chosen to receive the very first Gurnee's Got It Award for outstanding customer service to the community. We pride ourselves on providing the best service and experience in the retail shipping industry.

Core Beliefs

• Fair pay
• Safe and accepting work environment
• Good work/life balance
• Providing the best customer service in the industry

We strive to build life long and lasting relationships with our clients and staff. We hire attitude and will train you with the skills required to be successful.

Requirements:
- Fluent in English, both written and verbal
- Strong organizational skills to manage multiple tasks efficiently
- Excellent time management skills to prioritize responsibilities effectively
- Previous experience in retail or customer service is preferred
- Ability to learn technical sales information related to products and services
- Friendly and approachable demeanor with strong communication skills

Join our team as a Retail Customer Service Representative and provide exceptional service to our valued customers. We are seeking individuals who are organized, have excellent time management skills, and are eager to learn about our products. If you have a passion for delivering outstanding customer experiences, we want to hear from you!

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 38 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 10 hour shift
• Day shift

Work Location: In person

Salary : $17 - $20