Site Manager - Monmouth County

Career Opportunities at Summit Health and CityMD Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation’s premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care. We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood. Join our team! Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member's experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family. Job Description The Site Manager is responsible for managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of a CityMD site. Essentially, a Site Manager is accountable for delivering a(n): • Supporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment • Has an entrepreneurial spirit and takes a proactive approach to business operations • Leading overall operations of the site and team with day-to-day operations Essential Functions/Responsibilities Site Management • Scheduling, operational coverage, PTO, and submitting payroll hours for entire site staff; Assistant Site Manager will help as needed. • Understanding at all times how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged. • Monitoring patient flow, managing ongoing daily front and back-office operations closely. • Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement. • Opening and closing the site • Assisting with clinical aspects as needed such as processing labs, rooming patients, etc. People Management • Leading, coaching, developing, and evaluating performance of all staff on an ongoing basis in accordance with applicable performance standards (except for providers). • Implementing, monitoring, and taking corrective measures to ensure that the CityMD culture is being always observed. • Conducting formal performance reviews of all non-provider staff • Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement and administering terminations. • Holding departmental meetings and on-site training sessions Business and Patient Management • Meeting with patients to discuss any concerns regarding their visit. • Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements • Managing the site expense budget and keeping purchases/expenditures within guidelines • Inspecting facility daily for cleanliness or operational repairs needed. • Partnering with corporate departments (e.g., IT, Payroll, Aftercare, HR etc.) for support and escalation of operational and/or patient issues • Creating, analyzing and reporting on various business metrics such as, but not limited to wait times, provider patients per hour, site NPS and survey comments, etc. Qualifications • 2 years of management experience a must. • Bachelor’s degree in management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree) • Ability to successfully multitask. • Good computer skills (knowledge of a PC, Microsoft Office programs) • Exceptional communication skills • Comfortable with constructive confrontation and counseling management • Bilingual language skills required or preferred based on site location. Additional Information This job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at facility) and must work on-site. Physical Requirements The job may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning. Heavy computer use required. Direct Reports The Site Manager will be responsible for directly managing the X-Ray Technologists, Medical Assistants, Shift Supervisors, Scribes and Assistant Manager(s). Total Rewards at Summit Health CityMD Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards“. Here at Summit Health, our total rewards include, but are not limited to: We’ve Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment. Build a Healthy Foundation – Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares. Enhance Your Health Coverage – Dental and vision insurance, plus healthcare and dependent care spending accounts. Safeguard Your Household – Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance. Protect Against the Unexpected – Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance. Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement. Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family. Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family. Reach Professional Goals – Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities. Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/. We’re a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care. And now we’re proud to say we’re part of the VillageMD family. VillageMD, through its operating companies, provides high-quality, accessible health care services for individuals and communities across the United States, with primary, multispecialty, and urgent care providers serving patients in traditional practice settings, in patients’ homes and online appointments. Committed to serving all patients and working with all payers, VillageMD consistently innovates value-based care, bringing integrated applications, population insights and staffing expertise to its owned and affiliated practices, ensuring high-quality care, better patient outcomes and a reduction in the total cost of care. Through Village Medical, Village Medical at Home, Summit Health, CityMD, Starling Physicians, Westmed, and other practices, VillageMD serves millions of patients throughout their lives, wherever and whenever they need care. Its dedicated workforce of more than 20,000 operates from 770 practice locations and 26 markets. When you work at VillageMD, or a VillageMD operating company, you are part of a compassionate community of people who work hard every day to make health care better for all. What makes us different is our village of supportive and inspiring peers who want a meaningful career with impact. The work we do is changing the lives of our patients, our communities, and each other. Together, we are creating better outcomes for all. We’re reimagining health care with a primary care-led, value-based care model. Here, you will be part of a team delivering the care we want to see in the world. It is what drives us to knock down old barriers in health care because every patient, every person and every community deserves better care. Here, you will be at the center of our mission. Your voice will be heard, and you will feel empowered to do what’s best and right for our patients, communities, and each other. To learn more about VillageMD visit our corporate site VillageMD.com. Explore our open positions and apply to become part of our family.