BG Security LVLl

DUTIES & RESPONSIBILITIES

Provides exceptional, STAR Service to ensure overall guest satisfaction.

• Performs the steps of STAR Service, which include:

• Smile and Greet
• Take Care of Needs
• Anticipate, Ask and Act
• Remember to Thank and Close

• Performs the position-specific STAR service expectations, as outlined by the department.

Observed facility entrances and exits providing guest service, guidance and monitors and explains house rules to guests and team members of Shooting Star Casino Hotel & Event Center.

• Greets and welcomes guests
• Checks for proper identifications and informs guest of house rules
• Assists guest with questions or concerns and provides direction or location of amenities.
• Inspects baggage of guests entering gaming floor. Issues baggage tags once baggage is inspected.

Address’s lost and found matters with guests and team members using software.

• Records and documents lost & found items using software.
• Communicates lost & found policy to guests and team members.
• Communicates status of lost & found items to guests and team members.

Patrols gaming floor and retail outlets to provide a safe and secure environment for guests and team members of the Shooting Star Casino, Hotel & Event Center.

• Inspects patrol areas ensuring compliance of casino policies.
• Informs supervisor of policy infractions.
• Completes reports on incidents using reporting software.

Observes and assists hardcount team members during coin and bill acceptor drop to ensure the security of funds and safety of team members and guests, while funds are being collected and transferred to designated area.

• Ensures written procedures are followed during drop process.
• Clears guests of slot machines during drop process and ensures designated routes are clear during transfer process.
• Initiates escorts by notifying Surveillance to ensure escorts of funds are monitored. Ensures funds are secure before completing transfer.
• Reports and documents any deviations, pertaining to escort procedures and immediately reports matters to supervisor.

Assists gaming departments personnel by verifying jackpots on slot machines and observing maintenance needs of slot machines. Insure compliance with policy and procedures, during process. Completes fills and credits for blackjack and poker games when requested by designated area.

• Verifies winning combination on slot machine.
• Attests to the accuracy of the payout, prior to the guest receiving winnings, by making sure proper paperwork is accurate and complete.
• Verifies slot machine is in need of a fill.
• Transfers chips to and from table games locations at request of table games supervision.
• Validates paperwork and amounts are correct during transfer process.
• Safeguards transfers throughout the process, ensuring the chips are placed on the table and paperwork is distributed to designated locations.

Assist with emergency alarms and emergency action plan when directed by immediate supervisor.

• Informs guests and team members of emergency situation and provides direction.
• Notifies guests and team members of nearest exit or safe areas in the event of emergency.
• Follows written procedures during emergency situations.

Assists with medical situation by notifying first responders of situation and renders first aid until responders arrive.

• Utilizes two-way radio or other means of communication to notify first responders of medical situation.
• Applies medical knowledge until responders arrive, basic first aid, CPR or automatic defibrillator as required.
• Documents and records incident reports on matters with great detail.

Must meet licensing requirements, as prescribed by the Tribal-State Compact for gaming.

Basic First Aid, CPR & AED

Blood Borne Pathogens

Counterfeit Money

Customer Service for security staff

Drowning Victim Recognition

Fire Extinguisher

Hazardous Materials Awareness

Office Procedures and forms

Report Writing

Right to know

Tito Ticket Procedures

Verifiers Training

Verbal Judo

Basic Security Training

• 
  Knowledge of internal gaming controls
• Skills is basic math including addition, subtraction, multiplication, division, fractions, percentages and decimals.
• Skills in developing and maintaining positive relationships with external and internal customers.
• Knowledge of and ability to apply commonly accepted rules of grammar, spelling and punctuation in written communication to develop management reports and summaries.
• Skills in preparing written material such as correspondence, reports and proposals to meet purpose and audience.
• Skills of determining alternatives that would correct a situation to provide effective guest service.
• Skills of receiving a message, understanding the intended message and giving feedback to ensure guest expectations are met.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Ability to read and interpret documents such as gaming controls and procedures manuals, safety rules, and operation and maintenance instructions.
• Ability to follow procedures and give attention to detail.
• Ability to (Occasionally) run for short distances to respond to emergency situations.

• Ability to (Frequently) stand for moderate periods of time (up to 4 hours).
• Ability to (Frequently) stand for long periods of time (up to 8 hours).
• Ability to (Frequently) sit for moderate periods of time (up to 4hours).
• Ability to (Occasionally) sit for long periods of time (up to 8 hours).
• Ability to (Frequently) walk for moderate periods of time (up to 4 hours).
• Ability to (Frequently) walk for long periods of time (up to 8 hours).
• Ability to (Frequently) twist.
• Ability to (Occasionally) stoop or bend.
• Ability to (Occasionally) squat.
• Ability to (Occasionally) climb ladders.
• Ability to (Occasionally) walk on uneven ground.
• Ability to (Frequently) lift 10-25 pounds.
• Ability to (Frequently) lift 25-50 pounds.
• Ability to (Occasionally) lift over 50 pounds.
• Ability to (Frequently) carry 10-25 pounds.
• Ability to (Frequently) carry 25-50 pounds.
• Ability to (Occasionally) carry over 50 pounds.
• Ability to (Occasionally) reach above shoulder height.
• Ability to (Occasionally) reach at shoulder height.
• Ability to (Occasionally) reach below shoulder height.