Customer Support Specialist

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Instead of going it alone, we brought together the industry’s disruptors–brands like Text2Drive, Shop Boss, and Rapid Recon– to improve the vehicle repair experience from the dealership service lane to the aftermarket repair shop floor. Together, we got to work growing our team, focusing on our customers, and connecting our products so that we can make the businesses that rely on our solutions even more successful. We’re continuing to bring even more industry leaders and best-in-class solutions together so that we can deliver on our promise day in, and day out.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

Our Shop Boss product is a web-based shop management software delivering the best value in technology and utility to auto shops around the country. Designed by a former shop owner, Shop Boss has smart integrations and features that help shops manage their businesses more easily and efficiently.

What You’ll Do:

• Handle inbound customer requests dealing with billing, account maintenance & basic tech support (45% chat / 30% calls / 25% email)
• Manage tickets submitted through our CRM ticketing system (HappyFox and Salesforce)
• Provide coaching for newly onboarded customers
• Create support documents for customer facing knowledge center
• Escalate tickets to development and other teams
• Properly manage customer expectations keeping them updated as progress evolves
• Full-time position, varying 8 hour shifts M-F 7:00 AM-7:00 PM, in downtown Tulsa location

What You’ll Need:

• 1-2 years customer service experience preferably (but not limited to) auto industry
• Excellent verbal, written and interpersonal communication skills
• Aptitude for technical troubleshooting
• Utilizes critical thinking skills to seek solutions for non-scripted problems that customers encounter
• Engages all communication styles & adapts to customer needs
• Master of diffusing tense situations providing favorable solutions to all parties
• Hardworking but with a sense of humor and ability to have fun!

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.