Field Service Technician

For over 40 years, Shopko Optical has been delivering high-quality products and services by combining state-of-the-art technology, exceptional eye care, and hometown Midwestern values to improve the sight and lives of our patients. As we expand, we are continually looking for innovative and motivated people to join in Shopko Optical’s growth and success.

As part of the corporate team, headquartered in Green Bay, WI, you will have the opportunity to support our optical centers and the communities we serve through a variety of roles including finance, marketing, human resources, merchandising, information technology, real estate, and more.

We offer a competitive benefit package including medical, dental and vision plans as well as disability coverage, 401k, and paid time off, including volunteer time.

Our teammates have opportunities for professional development that promotes our company values to ensure we continually deliver great care to our patients, our customers, and each other.

Field Services Technician

On-Site Green Bay, WI

POSITION SUMMARY:

Diagnose and repair optical equipment. Ensure all preventive maintenance is completed. Set up optical equipment for new, remodel/relocation and newly acquired optical centers. Install Tele-Optometry equipment. Travel extensively to service, maintain, and install optical equipment at Shopko Optical centers nationwide.

DUTIES AND RESPONSIBILITIES:

OPTICAL CENTER EQUIPMENT

• Diagnose and repair center optical equipment in person or by phone
• Perform routine preventive maintenance
• Ship and receive loaner equipment
• Set up optical equipment for new, remodel/relocation and newly acquired centers
• Install Tele-Optometry equipment at specified centers
• Respond to equipment emergencies and determine course of action
• Order parts as needed
• Check in and restock parts
• Communicate with vendors to follow up on parts orders and equipment diagnosis
• Return warranty and/or defective equipment or parts to vendors
• Document all repair and maintenance actions

TRAINING AND IMPROVEMENT

• Attend training classes for new equipment
• Engage in on-going training with Field Service Lead
• Remain current on new product information
• Review technical manuals on a consistent basis
• Learn to prioritize responsibilities to ensure exceptional internal and external customer service

MAINTAIN SAFE WORK ENVIRONMENT

• Follow all company and center policies and guidelines
• Adhere to safety guidelines and OSHA regulations

ADMINISTRATIVE

• Complete and submit field service reports on a daily basis
• Complete and submit weekly expense reports according to Shopko Optical policies and procedures

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Graduate or equivalent
• College degree in electronics, computer technology or equivalent work experience preferred
• 2 years of equipment maintenance and installation experience
• Preferably 2-3 years field service experience with extensive travel
• Proven ability to repair sophisticated equipment
• Optical experience a plus, but not required
• Computer skills (Microsoft Office, Outlook, data entry, etc.)
• Strong written and oral communication skills
• Interpersonal skills
• Critical thinking and complex problem-solving skills
• Analytical and decision-making skills
• Self-motivated and detail oriented
• Ability to multi-task and prioritize
• Valid Driver’s License

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment and center optical equipment
• Demonstrate physical agility (bending, climbing, twisting, squatting, lifting, pushing, reaching, etc.) on a repetitive basis
• Ability to lift an average of 25-35 pounds on a repetitive basis and up to 75 pounds
• Ability to operate a pallet jack
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to work independently with minimal supervision
• Able to work normal and/or extended (evenings, nights, and weekends) hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development
• Ability to travel 75% of the time (auto, airline, overnight, etc.)

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.