Manager in Training

Description

SUMMARY: 

Add a Little Adventure to your life! Shore Lodge Whitetail Club is the leading luxury resort and exclusive members club known for creating lifetime experiences for our Members and Guests, a pristine mountain hideaway located on the sandy shores of Payette Lake in McCall Idaho. Our employees enjoy an active and youthful lifestyle, come experience life in the Wilds!

The Shore Lodge Whitetail Club Manager in Training (MIT) program is a blended 2-year learning program, focused on all aspects involved in managing a Forbes Recommended property and Members Club. The first year, training takes place quarterly in multiple departments, focusing on a different aspect of managing our business. The program trains the MIT on the necessary principles of management including creating the best in-class hospitality experience... Year two is an opportunity for the MIT to step into a Management Role within Shore Lodge Whitetail Club.

WHAT YOU GET TO DO?

• Work as part of the management team to ensure all departmental standards are exceeded.
• Model, enforce, and provide direction and guidance to associates on proper service approaches and techniques to ensure guests and member needs, complaints, and issues are successfully resolved within company guidelines and standards.
• Implement policies and procedures so that high quality is maintained.
• Recommend improvements in operating procedures and working conditions.
• Plan, direct and coordinate activities of workers to meet and/or exceed Forbes standards.
• Assessing economic trends and community needs. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports the Shore Lodge Whitetail company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting our open-door policy; and providing direction and guidance on applying these in executing business processes and practices.

F&B

• Ensure all opening and closing procedures are followed, including communicating with opening and closing managers to ensure a smooth transition during shift change. discussing scheduling concerns, associate issues, any issues needing to be escalated, additional resources needed, and any special opening or closing instructions or information.
• Oversee and enforce the execution of food safety standards and quality by evaluating the temperature, storage, sanitation, date coding and product rotation.
• Training associates about Food safety standards and expectations.

Club

• Ensure Guest and Membership growth by improving the member experience and building member relationships.

Human Resources

• Ensures proper personnel procedures are followed for selection and recruiting, record retention, and training as required.
• Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

Cove/Merc

• Drives sales in assigned areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signage, in stock and inventory levels, budgeting and forecasting sales.

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

• College degree in Hospitality or other related field and a drive to achieve results.
• One to three years related Resort/Hotel experience.
• Strong MS Office, computer, and internet research skills with additional social media emphasis.
• Excellent interpersonal skills, verbal and written communication coupled with the ability to work well with all levels of internal management, staff and vendors.
• Ability to effectively problem solve while maintaining a high degree of organization and detail.
• Create and maintain accurate records, report generation while maintaining strict confidentiality.
• Coordinate multiple priorities and meet established deadlines.
• Considerable knowledge of principles and practices of personnel administration.