What are the responsibilities and job description for the Receptionist position at Shore Pointe Care Center?
Greeting and Assisting Visitors : Welcoming visitors, residents, and family members with a friendly and helpful attitude.
Providing information about the nursing home’s services, visiting hours, and relevant policies.
Answering Phones and Managing Inquiries : Handling incoming phone calls, taking messages, and directing calls to the appropriate staff members or departments.
Addressing inquiries about the facility, resident status, and general information.
Check-in and Check-out Procedures : Managing the sign-in and sign-out process for visitors, ensuring they follow the established protocols.
Logging visitors’ details and issuing visitor badges.
- Scheduling Appointments : Assisting in scheduling appointments for residents to meet with medical staff, therapists, or other healthcare professionals.
- Mail and Package Handling : Receiving, sorting, and distributing incoming mail and packages. Arranging outgoing mail and packages for pickup or delivery.
- Maintaining Records : Keeping accurate records of visitors, deliveries, and appointments. Updating resident information and ensuring confidentiality of sensitive data.
- Emergency Response : Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff in case of an emergency or security concern.
- Assisting Residents : Providing basic assistance to residents, such as helping them with forms, directing them to common areas, or answering general questions.
- Coordinating with Staff : Communicating with nursing home staff, including nurses, caregivers, and administrators, to ensure effective coordination of activities and information.
- Maintaining Reception Area : Keeping the reception area clean, organized, and presentable. Ensuring that reading materials and other amenities for visitors are readily available.
- Technology and Administrative Support : Utilizing computer systems and software to manage resident records, appointments, and other administrative tasks.
Assisting with data entry and paperwork as needed.
- Adherence to Policies and Regulations : Ensuring compliance with nursing home policies, safety guidelines, and relevant regulations.
- Cultural Sensitivity : Demonstrating cultural awareness and sensitivity while interacting with residents and visitors from diverse backgrounds.
- Training and Orientation : Assisting new employees or volunteers with orientation to the nursing home and explaining receptionist procedures and protocols.
Last updated : 2024-06-13
