Head Teller

Shore United Bank is seeking a Branch Banking Supervisor (Head Teller) to join our team! The Branch Banking Supervisor is responsible for overseeing the daily operational function of the line, managing the teller line to ensure smooth and orderly operation and related functions to include assisting clients. The Branch Banking Supervisor assists with all sales initiatives and provides the highest quality of service to every customer in processing efficient and accurate transaction processing. The Supervisor is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers, and coaches the team in their conversation skills.

Location

• Shore United Bank - Tred Avon Branch

Essential Functions

• Coordinates the operational functions of staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items, maintaining supplies, opening, and closing the office, preparing reports, and resolving problems according to existing operational policies and procedures.
• Establishes new banking relationships through conversations based on their financial needs.
• Provide account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders
• Coaches the team to refer bank products and services to customers by having beneficial conversations during daily transactions.
• Opens new consumer and business accounts including CD's, IRAs, and safe deposit boxes
• Supports branch goals by coaching and motivating Branch Banking Specialists and Representatives to identify opportunities to refer and enhance customer relationships with a need-based approach
• Directly supervises the line area to provide efficient and accurate paying and receiving services to include loan payments, deposits, withdrawals, and more complex transactions.
• Balances and maintains currency and coin to ensure an adequate supply of cash to conduct business.
• Performs operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Conducts various banking transactions including cashing checks and accepting deposits.
• Issues cashier's checks and money orders.
• Maintains the highest level of confidentiality with all information obtained.
• Reviews daily reports and assures necessary corrections are made if needed.
• Performs monthly security and alarm checks; send pictures, emails, and video clips to Security Officer.
• Monitor drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.
• Conducts monthly audits of drawers.
• Maintains the line area to ensure the safety of all negotiables and confidential records.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines, and help Branch Banking Specialists to understand and deliver these guideline standards.

Required Education and Experience

• High school diploma or GED equivalent required
• A minimum of 2 years' experience as a Bank Teller
• Prior experience in a cash handling and customer service role required

Work Environment

• Shore United uses multi-factor authentication to keep our data safe. As such, a personal smart phone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment. In addition to standard equipment this role also uses cash and coin counters and, in some cases, a teller cash recycler.