SURVEILLANCE OFFICER

JOB DESCRIPTION

TITLE: Surveillance Officer

DEPARTMENT: Gaming Commission

SALARY: $15.80 G8/ S1 After 90 Day probationary period

OPENS: April 29, 2024

CLOSES: May 10, 2024

CAREER STATUS: NON-EXEMPT – Conditional upon successful 90-day probationary
evaluation and annual budget appropriations.

Attach ALL supporting documents, including: Tribal enrollment, honorable discharge, educational
attainment, professional certification, license, and other relevant documents to verify eligibility for
job qualifications and preference. INCOMPLETE APPLICATIONS MAY BE SCREENED OUT.

GENERAL PURPOSE:

The Surveillance Officer is a full-time rotating shift entry position of the Surveillance Department and is
responsible to the Surveillance Supervisor or assigned designee, and work closely with other Surveillance
Officers, Surveillance and Video Technicians. Surveillance Officers will also work closely with all departments
within the Casino Gaming Operation and Non-Gaming areas. The Surveillance Officer will work closely with
and maintain secure, constant, and professional communication with Gaming Security Officers and Security
Department.

SUPERVISON:

Surveillance Officers have no supervisory authority. Surveillance Officers will be directly supervised by the
Surveillance Supervisor; Surveillance Officers will be required to follow the Chain of Command at all times.

DUTIES AND RESPONSIBILITIES:

Surveillance Officer will also work closely with the Gaming Commission’s Internal Auditor, Internal
Compliance Auditor, and Computer Network/Surveillance Analyst and Staff, to assist in enforcement of
internal and external compliance of all departments within the Shoshone-Bannock Gaming Operations and
The Shoshone-Bannock Tribes. Must be able to develop intricate knowledge and ability to interpret, explain
and apply the following:

Surveillance Officer Updated 4/23/24 DA3296

a. Federal Minimum Internal Controls (MICS) – National Indian Gaming Commission
b. Tribal Internal Controls (TICS) – Shoshone-Bannock Tribes
c. State of Idaho Compact for Class III Gaming
d. Shoshone-Bannock Tribes Gaming Code
e. Shoshone-Bannock Tribes Gaming Commission Agency Regulations (100-900)
f. All Operational Departments Policies & Procedures
g. All Operational Departments Standard Operating Procedures
h. Bank Secrecy Act (BSA) and Title 31
i. Indian Gaming Regulatory Act (IGRA)
j. The Johnson Act
k. Tribal Trespass Ordinance
l. Law Enforcement Memorandum of Understanding (MOU)

The Surveillance Officer position is designed to provide support and assist in determining the adequacy in
each department’s operations through observation and communication.
Surveillance Officers will operate independently of all other departments. Officers will assist with
investigations related to noncompliance, patron/employee safety, or unlawful and suspicious activity as
necessary to fulfill its functions and responsibilities.
All findings and responses will be well documented and shall be provided directly to the Surveillance
Supervisor/designee or other authorized Gaming Commission personnel as requested.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

Each Officer will be responsible for:

• Reading, reviewing and maintaining good working knowledge of SOP’s of Gaming Operations,

• Reading, reviewing and developing detailed working knowledge of all codes, ordinances, MOU’s,

• Assisting in the protection of Tribal Gaming Facilities from illegal activity, theft and other

• Using surveillance audio/video equipment to observe casino and hotel for suspicious activities such

• Submitting detailed entries into Surveillance Daily Log on a continual basis during entire shift.

• Submitting detailed written reports of all incidents and observations on a continual basis by utilizing

• Submitting Suspicious Activity Reports (SARC) and maintaining strict compliance with Title 31 at all

• Utilizing a zoom function on moveable any camera (s) at the assigned work site to collect clear and

Surveillance Officer Updated 4/23/24 DA3296

• Officer must monitor financial transactions routinely, zooming in and collecting overviews of all

• Will provide clear visual (camera sweep) of the Progressive Machines at any property with a possible

• Submits a Malfunction Report via email and/or approved reporting database if any camera is not

• Submits all written reports through the approved data base prior to the end of each shift.

• Will utilize a hand held radio or base station and acts as the communication between Operations

• Adapt quickly to changes in scheduling, work site location or other directives as assigned

• Maintains continual monitoring of the gaming floor, back of the house, and all areas on premises to

• Will contact Law Enforcement, Ambulance, Fire Department, etc. as necessary or as directed.

• Will abide by all safety precautions, policies, and rules as directed or assigned as approved by the

• Schedules leave requests 2-weeks prior to the date the leave is being requested for.

• Communicates daily or as needed, with Surveillance Supervisor and/or Surveillance Manager on

• Responsible for working with co-workers in a friendly, helpful and professional manner at all times.

• A minimum of 8 hours of training pertaining to SOP’s, duties and responsibilities, promotions, BINGO,

• Must attend all training whether mandatory or for informational purposes as assigned.

• Will be required to comply with written or visual testing to determine abilities, knowledge and skills

• Other duties as assigned.

• While performing the duties of this job, the employee is regularly exposed to fumes or airborne

• Must have the ability to sit for long periods of time.

• Must be able to climb up and down staircase.

• Must have the ability to speak and hear well.

• Must have the dexterity to handle tools and controls.

• Must have adequate vision abilities to see monitors clearly.

• Must be able to maintain good attendance throughout employment.

• Must be on-call as required.

• Must be able to work rotating shifts as required.

• The ability to communicate orally and in writing in diverse and challenging situations.

• Ability to maintain composure and temperament in contentious situations at all times.

Surveillance Officer Updated 4/23/24 DA3296

• Well-developed interpersonal skills – tactful, mature with the ability to develop and maintain an

• Establishes and maintains professional relationships with all job contacts.

• Must submit to and pass pre-employment substance abuse testing.

• Must submit to and continually pass random alcohol and drug tests.

• Must be able to successfully pass background check and be able to maintain suitability for the duration

• Must have no felony convictions 10 years prior to application.

• Must have no misdemeanor convictions within the last year.

• Will review, sign, and always adhere to high confidentiality standards.

• Will be required to maintain a valid State of Idaho Driver’s License at all times.

• Will be required to submit copies of driver’s license or other identification documents to maintain eligibility

THE GAMING COMMISSION REQUIRES EVERY ASSOCIATE TO:

• Maintain a consistent and regular attendance record.

• Work independently with low level of direct supervision.

• Display efficient use of public skills to provide quality customer service.

• Encourage mutual respect among associates by setting positive examples.

• Maintain a professional reputation in the Commission and the community.

• Adhere to the Code of Ethics of the Gaming Commission.

• Adhere to the Confidentiality agreement of the Gaming Commission.

• Shoshone-Bannock Gaming Commissions Licensing Rules and Regulations.
  

MANDATORY CONDITIONS OF EMPLOYMENT:

As a condition of employment, no Gaming Commission employee will be allowed to gamble in any of the
licensed Tribal Gaming facilities located within the boundaries of the Fort Hall Indian Reservation.

MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE
DEPARTMENT, WITHOUT REGARD TO FAMILY OR PERSONAL RELATIONSHIPS, INCLUDING
RECORDS, REPORTS, DOCUMENTS, CONVERSATIONS, ETC. A BREACH OF CONFIDENTIALITY
WILL BE SUBJECT TO APPROPRIATE DISCIPLINARY ACTION, UP TO AND INCLUDING,
TERMINATION FROM EMPLOYMENT.

QUALIFICATIONS:

Grade 8:

• High School Diploma or G.E.D. preferred.

• Must have experience in the use of Personal Computers and knowledge of software.

Surveillance Officer Updated 4/23/24 DA3296

• One (1) year of experience in the Gaming Division is preferred.

• One (1) year experience in General Gaming Operations is preferred.

• Must be able to type at least 30 WPM or willing to improve.

• Must be able to communicate clearly on a “two-way” radio.

• Must have good writing and oral communication skills.

• Must be able to learn the usage of complex surveillance monitoring systems.

• Must be able to work well with co-workers and other Gaming employees.

• Must have and maintain a telephone throughout employment.

Instructions: You must turn in all supporting documents to be eligible for this position you are
applying for.
A complete application must be submitted to the Shoshone-Bannock Tribes Human Resource Department,
P.O. Box 306, Fort Hall, Idaho 83203. Applications can be found online at www.sbtribes.com. Applications
can be sent via email to recruitment@sbtribes.com or faxed to 208-478-3950 and are accepted until 5PM on
the closing date.

Submit a copy of all supporting documents to be eligible for the position you are applying for. For example:
Driver’s License, Tribal ID, High School Diploma/GED, Degree or professional credentials, and other
supporting documents that verify required qualifications.

Telephone calls are not accepted in place of an employment application or letter of interest.

Applicants who have a current application on file, please submit a letter of interest for each position in which
you want to be considered for. The letter should address how you meet each qualification.

Preference will be given to Shoshone-Bannock Tribal member applicants who provide a copy of their tribal
enrollment card. Non-enrolled members and other Indian tribal members must provide a Certificate of Indian
Blood (CIB) to receive preference.

Preference points will also be given during the interview process to veterans who provide documentation of
a DD-214.

Applicants being considered for employment or a political appointment must submit to a pre-employment
alcohol and drug screen prior to being hired or appointed. Refusal to take the test will render the applicant
ineligible for employment or political appointment.

The Shoshone-Bannock Tribes will conduct an employment background check on new employees to ensure
suitability for the position applied for.

Surveillance Officer Updated 4/23/24 DA3296