What are the responsibilities and job description for the Resource Navigator position at Shriners Children's?
Company Overview
Shriners Children’s Hospital is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.
SHCNC offers a competitive salary and benefit package, including medical, dental, vision, disability, retirement, health savings account (HSA), paid time off, pet insurance, continuing education and professional development opportunities. Other considerations include free parking, team-approached interdisciplinary care, friendly environment and the satisfaction that our patients are receiving the best care available.
Job Overview
Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We have an opportunity for a Resource Navigator to join our team.
This position is full time, non-exempt and benefits eligible. The pay range for this position is $15.67 - $23.50/hour. Compensation is determined based on years of experience and departmental equity.
Responsibilities
The Resource Navigator is an administrative position that assists patients and families with navigating and accessing external resources, support systems, and information by telephone or in person. The Navigator is responsible for providing clerical support, assisting the team with problem-solving and facilitating inpatient and outpatient care. This position proactively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team. The Resource Navigator identifies the need and coordinates the assistance of a bilingual interpreter, and assists international patients by facilitating Visas, airline letters and supporting documentation.
Qualifications
Education
High School diploma required
Skills
Bilingual English/Spanish required
Experience in a customer support or administrative role preferred
Salary : $16 - $24
