Desktop Systems Technician I
Job Posting for Desktop Systems Technician I at Shutterfly
At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.
Lifetouch is seeking a Help Desk Specialist to work out of the Eden Prairie, MN Corporate Office.
What You Will Do Here:
Provide first level contact and identify solutions for customers (School Lifetouch Portal, password resets, proprietary applications, etc) via phone, email, or walkup.
Provide first call resolution as possible
Properly escalate unresolved issues to the next level of support
Track, route and redirect problems to the correct resources
Direct internal customers to training documentation
Follow up with customers, provide feedback and see problems through to final resolution
Utilize excellent customer service skills and exceed customers’ expectations
Maintain highest level of security regarding student image and data compliance
The Skills You Will Bring:
- Proven working experience in providing help desk support in a high volume environment
Excellent communication skills (written and verbal)
Working knowledge of: Service desk software (Service Now preferred), Remote control software, Google applications and Common internet browsers (Chrome, Firefox, Safari)
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills- Total Customer service orientation
- Experience troubleshooting Common Browser settings
- Active Directory experience provisioning accounts
- Mobile device configuration experience
Education:
- Min of a High school diploma or equivalent
Degree or certification in Information Technology, Computer Science strongly preferred. t
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.
This position will accept applications on an ongoing basis until filled.
#STFYTechnology
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