Systems Integration and Epic Environment/Release Manager

The Systems Integration and Epic Environment Manager defines and implements the change control processes and coordinates key Epic environment activities including updates, upgrades, and build migration.  As a liaison between application and technical teams supporting Epic, they coordinate technical aspects of Epic implementation and support activities involving multiple teams. They oversee implementation, support, and maintenance activities for the integration of clinical and business systems across the enterprise.

Responsibilities

• Managing and communicating the Epic environment strategy, including data migration methods and schedules
  

• Enhancing existing change control processes to include Epic components and build
  

• Participating in or leading change control, upgrade planning, maintenance window planning, and go-live planning committees, including Epic Release Authorization approval process
  

• Designing data migration strategies and overseeing large data loads
  

• Coordinating and managing the Epic upgrade and update activities
  

• Tracking update and patch levels for each production and non-production environment and servers
  

• Creating and maintaining documentation for use in infrastructure configuration, maintenance, and upgrade planning
  

• Communicating information about environment activities (refreshes, maintenance windows, upgrades, patches) and enforcing proper environment use for build, testing, and training to application and technical teams, and end users
  

• Updating technical and interface project plans, technical trackers, and other work plans
  

• Participating in core project leadership discussions and decisions
  

• Acting as a liaison/coordinator between application and technical/infrastructure teams supporting Epic, including Epic Hosting and Technical Services
  

• Tracking technical integration issues and coordinating issue resolution
  

• Ensuring that the systems teams provide routine system monitoring and that issues are mitigated
  

• Working with application and technical teams and organization leadership to maintain and test downtime and recovery processes
  

• Managing a team of integration analysts who provide and support integration solutions for the enterprise’s clinical and business systems, using middleware (interface engines), Epic Bridges (integration module), and healthcare integration protocols like HL7 and FHIR
  

• Planning, prioritization, resourcing, and general oversight of all integration team activities, including their involvement in new integration projects as well as support, maintenance, business continuity and disaster recovery for existing integrations
  

• Improving the implementation, design, and maintenance process by evaluating the adequacy of the tool sets and introducing new tools, techniques, and practices to ensure efficiency and productivity
  

• Setting design, test, documentation, and implementation standards in accordance with HIPAA and other patient data management policies; ensuring interfaces and integration systems adhere to policies
  

Experience/Competencies:

• Experience managing technical teams in a healthcare provider environment
  

• Strong leadership and communication skills
  

• Ability to communicate with both application and technical team members
  

• Process and detail-oriented
  

• Experience setting policies, procedures, equipment and documentation standards
  

• Assertive and able to hold staff accountable for following established policy and procedure
  

• Strong organizational skills and project management experience
  

• Technical background with a general understanding of the Epic technical infrastructure and staff, including servers, storage, network, and desktop support teams
  

• Familiarity with healthcare interoperability standards, including HL7, FHIR, X12
  

• Familiarity with Epic integration/interoperability environment
  

• Management or hands-on experience with architecture analysis, scoping, build, testing, and deployment of HL7 and FHIR interfaces for variety of healthcare data exchange functions, like patient registration, orders, results, charges, document management, etc.
  

• Ability to analyze and resolve complex integration problems, provide resolutions and recommendations
  

Education/Training/Certification

• Bachelor's degree or higher
  

• Technical Overview of Implementation