Member Solutions-Collections Agent (On-Site)

Here at SFCU we define our culture as one of GROWTH. Growing our member, growing our employee, and growing our organization. In this role your primary purpose is to work with our credit union members through our various channels of communication on payment arrangements and ensure positive outcomes for the members and Credit Union if possible. We are looking for a service minded individual to join our busy team. This is a great opportunity for the right candidate to work in a Member-Centric organization that is committed to cultivating employee career growth as well as providing exceptional customer service to our membership.

Location: 42 Union Street, Sidney office.

Salary range: $20.66-$23.25

Sfcu benefits statement:

SFCU offers a comprehensive benefits package including 401K, wellness benefit options, paid time off, federal holiday pay and NYS sick time. In addition, SFCU fosters employee development through career pathing and a tuition assistance program.

Essential Functions & Responsibilities:

Responsible for the monitoring of delinquent loan accounts, sending late payment notices, follow-up phone calls, and the maintenance of accurate records on these accounts. Making daily courtesy calls to borrowers that have reached 20 days delinquent to determine if the delinquency is a concern and should be brought to the attention of the Member Solutions Manager

Contacts delinquent members by phone and mail. Determines the reason for default and takes appropriate action to bring current. If necessary, communicates with members to discuss problems and solutions.

Review various loans with Member Solutions Manager to determine the appropriate actions to be taken such as repossession referrals, foreclosure referrals, and referring charge off accounts to outside collection agencies.

Prepares repossession files for submission to supervisor. Processes repossession referrals to include uploading the referral file to the repossession agency. Tracking correspondence from the repossession company and reviewing that information with the Member Solutions Department manager. File maintenance when a vehicle is recovered. Posting the proceeds of the sale of the collateral and forwarding follow up correspondence to the debtors.

Notifies delinquent members of potential legal action; prepares bankruptcy claims and follows up with attorney on legal action.

Prepares delinquent accounts for submission to recovery agency and credit union attorney or collection agency for further action, with Member Solutions Manager approval. This includes gathering the proper documentation, completing the loan referral, and forwarding a copy of that documentation to the collection agency.

Handling the correspondence with the collection agency should there be follow-up needed.

Responsible for monitoring of delinquent disability accounts. Works with members and CUNA to resolve delinquent situations.

Receives, reviews, and returns accepted proposals from consumer credit counseling agencies, and meeting with Member Solutions Manager if necessary.

Performs daily posting of monies (no cash) to delinquent loans.

Keeps informed of the latest changes in consumer protection laws, current credit union policy and procedure, and credit union issues. Keeps abreast of new legislation and/or regulations pertaining to credit and collections.

Accepts applications from delinquent members for possible extension or refinance of delinquent loan. Assists members with the completion of the application and other loan documents. Prepares application with all required information for submission to underwriting.

Performing research and following up on bad address notifications received from the company that sends out the daily collection late notices.

Maintaining weekly Collateral Protection Insurance policy add-on and refunds, and payment changes and the additional loan maintenance associated with the program.

Cross sells all credit union services to qualified members whenever possible.

Prepares and files GAP claims; follows up with insurance company and member.

Performs other job-related duties as assigned.

Knowledge and Skills:

Experience Two or more years of similar or related experience. Consumer finance and/or collections experience preferred.

Education A high school education or GED.

Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills:

Prior computer knowledge highly desirable.

Aptitude for figures and ability to deal effectively and pleasantly with people.

Professionalism in communication skills, written and oral

Willingness to work flexible hours.

Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.