What are the responsibilities and job description for the Sales Operations Co-ordinator position at Sierra Forest Group?
Why you will love Sierra Forest Products:
We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we are building a workforce for the future.
We stand proudly for our people and support their success through career advancement and development. From Innovation, diversity, equity & inclusion, we also strive to do what’s best for our people, customers, and communities.
The impact you will have:
We are looking for a detail-oriented Sales Coordinator to contribute to the growth and achievement of sales targets by supporting local Sales Representatives, ensuring excellent customer experiences, coordinating sales activities, and maintaining good customer relationships.
The Sales Coordinator's responsibilities include supporting sales, promoting customer satisfaction, accountable and accurate order entry, coordinating with other departments, and handling of general administrative duties.
What you will do:
- Handling urgent calls, emails, messages; answering customer queries, informing them of delays, arranging delivery dates, and supporting marketing tasks.
- Responsible for assisting with customer complaints and concerns; providing after-sales support when requested.
- Handling orders by phone, email, or other messaging platforms; checking the orders have the correct prices, discounts, and product numbers.
- Enter quotations and orders into sales order processing systems; accurate sales entry ensuring proper delivery of materials, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary.
- Collaborating with other departments to ensure sales, operations, marketing, and deliveries are handled efficiently.
- Invoicing support, and maintenance of filing systems to store sales records, prepare reports, and provide financial information to the finance department.
- Sample library support; handling of new requests, delivery of samples and maintenance of inventory.
- Perform other sales and administrative duties as assigned.
What you bring to the table:
- Sales support or professional administration experience
- Excellent organizational, administrative, and problem-solving skills.
- Able to build and maintain lasting relationships with customers.
- Exceptional verbal communication and presentation skills.
- Excellent listening skills.
- Strong written communication skills.
- Able to perform basic calculations and mathematical figures.
- Ability to work individually and as part of a team.
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Sierra Forest Products we welcome all workplace experiences and backgrounds. Whether you are new to Lumber Products, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why people love working here:
- Comprehensive benefits.
- Work life balance and no weekend work.
- We offer meaningful work and opportunities for career growth.
- Our team members have 1 paid volunteer day per year to give back to a cause of their choice.
- We offer an opportunity to build and grow a career in the wood distribution industry.
- The company provides uniforms and safety shoe allowance.
- 401K plan to help save for your future!
- Driver Referral Incentive Pay.
- Employee Recognition Program.
- Tuition assistance.
- And so much more!
Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Sierra Forest Products, are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to dnikita@ucsgroup.com. We are committed to working with you to best meet your needs.