Customer Experience Supervisor

Job Summary:

Supervisors alternate their role based on store needs, predominantly performing the role of Supervisor and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends.

Responsibilities:

• Role models exceptional customer service
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty in adherence with company policy and procedure
• Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies in order to satisfy customers
• Maintains proper Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed in accordance with company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
• Provides and accepts ongoing recognition and constructive feedback
• Provides continuous feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs during customer interactions
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and supports maintenance of a risk-free environment
• Performs other duties as assigned

Requirements:

• Open availability, including nights and weekends
• Flexible schedule to support business needs
• Team player, working effectively with peers and supervisors to accomplish tasks
• Ability to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Solid problem solving skills
• Ability to effectively coach, delegate, and follow-up on multiple people/tasks
• Works effectively with peers and supervisors to accomplish tasks
• Ability to act quickly under challenging circumstances
• Capable of handling multiple tasks at one time
• Strong organizational skills with attention to detail
• Strong communication skills.
• One year retail and 6 months of leadership experience

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental Pay:

• Bonus pay

Work Location: One location