What are the responsibilities and job description for the Sales Support Specialist position at SIG SAUER?
Sales Support Specialist
SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy and is named Headquartered in Newington, New Hampshire, SIG SAUER has over 3,200 employees across twelve locations in three states and is a certified Great Place to Work™. For more information about the company and product line visit: sigsauer.com.
Position Summary:
The Sales Support Specialist will support the fulfillment of both commercial and defense business ranging from small orders to more complex contracts and projects. They are the key link between customers and SIG SAUER and will be responsible for a broad array of duties. Individuals must be highly motivated, patient, and able to multi-task in a fast-paced environment. The position coordinates internally and externally to manage and support sales support functions while keeping our clients satisfied and engaged with our products and services.
Job Duties & Responsibilities:
*Manage sales contract execution from agreement to delivery.
*Interface with internal and external customers.
*Support field sales on a variety of tasks directly related to the sale and/or development of business.
*Review opportunities with sales, develop quotes, negotiate order conditions.
*Review contracts, identify requirements, delegate to the appropriate business unit leads, and track deliverables.
*Collaborate with different team leaders of various disciplines as partners to meet technical and operational requirements of customer.
*Responsible for order entry and order management relating to monitoring customers request dates and scheduled ship dates, holds on orders preventing shipments.
*Responds to incoming calls, e-mails for new orders, or warranty claims, pricing issues, general inquiries for all product lines.
*Responsible for decisions that impact resources, scheduling, contractual commitments, and customer satisfaction.
*Utilizes several different programs to manage and book orders, research technical requirements/questions, process quotes, and analyze sales and production data.
*Communicates order and account statuses to account managers and customers.
*Physically inspect orders as necessary.
*Facilitate and participate in customer visits or events.
*Other responsibilities as assigned.
Education and/or Experience:
*Bachelor’s Degree or experience equivalent.
*Experience with sales, order entry, or customer service.
*Excellent organizational, interpersonal, verbal and writing skills.
*An ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment.
*Demonstrated ability to effectively prioritize multiple projects to manage on-time results and execution.
*Demonstrated ability to handle complex agreements, contracts, or projects.
*Strong interpersonal and troubleshooting skills.
*Strong communication, planning, and team building skills.
*Strong Microsoft tools expertise in Office applications such as Word, Excel, PowerPoint.
*Ability to work independently with little guidance.
*Program management experience a plus.
*Experience with and understanding of international contracting including ITAR/licensing a plus.
*Familiarity with Salesforce.com or other CRM system a plus.
*Familiarity with Oracle a plus.
*An “A” type personality: passionate, attention to detail, and high energy.
*Creative problem-solving skills, and the capability to get things done.
SIG SAUER, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.