Director of Housekeeping - Queen Kapiolani Hotel

The Director of Housekeeping is primarily responsible for directing the hotel’s Housekeeping program to ensure clean, orderly, and attractive conditions of hotel property. Responsibilities include, but not limited to: manage all aspects of Housekeeping including cleanliness, guest service, accounting/budgeting, asset protection, inventory control and administrative responsibilities with staff training, inter-departmental communications, and staff scheduling while ensuring adherence to collective bargaining agreements. The Director of Housekeeping will promote an atmosphere that ensures customer and employee satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively work with the team.

QUALIFICATIONS

Experience/Knowledge: 

• Minimum 3 years of progressive hotel rooms management experience
• Basic understanding of hotel service functions
• Knowledge of Microsoft Office computer applications
• Knowledge of Internet software; Inventory software; Order Processing systems; Payroll systems; Spreadsheet software and Word Processing software
• Demonstrated ability to effectively interact with people of diverse socio-economic, cultural, disability, and ethnic backgrounds
• Knowledge on Union Collective Bargaining Agreement

Skills/Abilities: 

• Positive attitude and good communication skills
• Excellent telephone, communication, presentation, and public relations skills
• Well organized and attentive to detail
• Willing to cooperate with and assist others
• Above average ability to operate related computer applications and other business equipment including 10-key and telephone
• Strong typing abilities
• Ability to multi-task a variety of functions concurrently
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
• Must be able to demonstrate established competency levels for all required regulatory or compliance-related processes and/or procedures within established time frames of appointment
• Possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Available to work any scheduled shift including holidays and weekends

BENEFITS

• 401(k) Plan
• Free medical, vision, dental, and life insurance options
• Parking and time off benefits
• Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio