Hotel Front Desk Host

The Sound View Hotel is looking for a friendly, detail oriented and hardworking front desk host to join our team!  Our ideal candidate can multitask and problem solve, while prioritizing sincere and personalized service.  We are happy to train the right person. 

Our beautiful property features 55 waterfront rooms, an innovative new restaurant and catering operation, meeting and wellness facilities, a private beach and outdoor pool area, and a wealth of nearby experiences offered by community partners which include wineries, farms, the picturesque town of Greenport, and many activities (cycling, fishing, boating, golf, yoga, etc).  Join a great team at a very special North Fork destination!

Full-Time Benefits include:

• Medical, dental, vision, life insurance
• Paid sick and vacation leave with some paid holidays
• 401K Retirement Savings program
• Pre-Tax FSA program
• Commuter Benefits programs

Essential Experience/Aptitude

• Fluency in English (written and verbal) is required.
• Must have High school diploma or equivalent.
• A minimum of one years' experience in a customer/guest service and/or public contact related job.
• Must be computer literate, ideally with a knowledge of Microsoft Word
• Excellent interpersonal skills and the ability to work well with co-workers and the public.
• Possess a courteous, friendly and professional manner. 
• Ability to solve practical problems and deal with a variety of situations.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to work well under pressure and handle multiple tasks at once.

Essential Duties and Responsibilities

• Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
• Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to: 
  • Answering telephones in a prompt and professional manner and providing assistance to callers
  • Taking reservations in person and over the phone
  • Reading and responding to hotel email
  • Checking guests in and out
  • Completing group pre-registrations and key packets
  • Posting charges and processing payments
  • Communicating with Housekeeping and Maintenance
  • Handling mail and coordinating deliveries of messages and packages
  • Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
• To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management.
• Develop in depth understanding of the property management system and POS functionality.
• Communicate service and amenities of the hotel to guests and provide Concierge service as needed.  Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
• Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets.
• To maintain awareness of current business levels.
• Complete shift checklists and special projects as assigned.
• To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
• Keep the front desk as well as lobby areas clean and well organized.
• Be available to work irregular hours, including evenings, weekends and holidays.
• Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• To follow all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.

Essential Physical Abilities

• Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
• Remain in stationary position for a maximum eight hours (excluding meal and rest breaks).
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
• Periodically required to work at a very fast pace, under pressure.

Thanks for checking us out! Interested? Please apply online or stop by with your resume and availability. 

The Sound View is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds.  M/F/D/V/SO