Servicing Associate

JOB SUMMARY:

The purpose of the Servicing Associate is to assist with inbound and outbound law firm communication needed to coordinate with various internal and external stakeholders to ensure and maintain the timely status of Signal Funding’s litigation pre-settlement advances.

DUTIES AND RESPONSIBILITIES

• Maintain current status of Signal Funding’s portfolio of litigation advances through phone and email outreach to external stakeholders
• Own all servicing aspects of law firm and attorney relationship post funding prior to collection efforts
• Keep up to date dispositions on all plaintiff cases every 90 days
• Elevate unresponsive law firms to VP of Operations along with recommendations to take targeted action
• Promote the company’s service-focus approach to our attorneys and law firms
• Other duties as assigned

SKILLS / KNOWLEDGE / ABILITIES

• Bi-Lingual
• Minimum of 1-year strong customer service background with law firms
• Excellent oral and written communication skills; Ability to communicate with different levels of internal and external customers
• Strong interpersonal skills; professional, courteous, friendly, and empathetic
• Strong problem-solving, follow-up, and negotiation skills and ability to make swift, sound judgments
• Ability to positively adjust to a rapidly changing environment
• Strong attention to detail and results oriented
• Good computing and keyboarding skills with the ability to maneuver in a Windows based environment

EDUCATION AND EXPERIENCE

• Bachelor’s degree and prior experience managing a portfolio of clients preferred
• Salesforce experience a plus
• The successful candidate is an energetic self-starter who possesses strong planning, organizational, communication and time management skills. He or she is proficient in Microsoft Office Suite.
• Customer-driven attitude and an ability to quickly adapt to change and learn new technologies.
• Previous work experience in customer-facing environment.

KEY PERFORMANCE IDICATORS

• On time attendance for meetings
• Ability to report on projects and daily activities
• Ability to follow up on requests with a high level of responsiveness
• Adherence to business hours of operation
• Self-directed and able to work with little supervision.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls.  The employee frequently is required to talk and hear.  The employee is occasionally required to stand; walk; reach with hands and arms.  The employee is rarely required to stoop, kneel, crouch, or crawl. 

The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

EEOC

777 Partners is an Equal Opportunity Employer. All aspects of consideration for employment and employment with the Company are governed on the bases of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.