Franchise Operations Senior Manager

Title: Franchise Operations Senior Manager

Location: Omaha, NE

Department: Franchise Operations

Reports to: Director of Franchise Operations

Positions Supervised: Regional Operations Coaches

Travel Required: 50% of the time

Compensation: Salary exempt; based on experience

Office Hours: Monday-Friday, 8am-5pm

Who We Are.

Signal is an innovative company offering franchising to entrepreneurs or law enforcement for security guard service firms. Signal has redefined the security industry through branding, technology, and its leading-edge business model and is experiencing phenomenal growth. Our corporate office sells franchises, launches them, and provides all the facets of business support and development.

Your Role.

The Franchise Operations Senior Manager is responsible for creating and executing on processes that increase the operational performance of our franchisees. This includes reviewing data and business practices to create factual analysis through specified operational and financial measurements and benchmarking. The Operations Department will provide coaching and guidance to Franchises in areas that impact the financial and/or operational health of their businesses.

What You’ll Do in This Role.

Team Management 40%

• Oversee and develop the Franchise Operations Team leading and managing their day-to-day and monthly priorities; Franchise Group, Dispatch and Regional Field, conducting regular team meetings, field visits, one-on-ones, and daily huddles in accordance with Signal meeting processes and culture. Regular travel is a requirement to lead and develop the team.
• Consistently communicate with the team and the Franchise Network in a fast-paced environment sharing initiatives, goals, and processes that align with the brand vision and strategy- building consistency around fundamental support programs. 

Account Management 40%

• Oversee the overall operational performance of a rapidly growing private security Franchise Network; continually monitoring and assessing performance trends to gain an understanding of the areas of strength and areas for improvement.
• Develop and implement programs and processes that align with the core operational initiatives by integrating successful business practices into the operating culture of the Franchisees. This includes operating standards, Officer Brand Experience, organizational models, KPIs, and other initiatives as established through a collaborative team or Signal Leadership.
• Provide ongoing developmental feedback and guidance to Franchise Owners as related to their overall operational health and adoption of programs and processes, preparing them for their next phase of business. Establish, implement, and monitor action plans for Franchises as needed.
• Oversee and coordinate regular travel of the department team to all national coverage areas of the Franchise Network as aligned with the documented regional programs and plans.

Relationship Development 10%

• Collaborate with other department leaders and their team regularly through program and process development. 

Training 10%

• Develop targeted regional training and travel plans to support and develop Franchisees for prolonged growth.
• Participate in regional field training alongside the team to facilitate program content.

***This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Other duties, responsibilities and activities may change or be assigned at any time due to organizational needs.

Qualifications/Knowledge:

• High school diploma or equivalent required.
• Supervisory and leadership experience is required.
• Must have at least 5 years of experience in operations, security management or related field.
• Must be able to learn new programs quickly (we have proprietary software that will be used daily).
• Must be proficient in the following applications: Microsoft Office.
• Must have experience managing projects with proven success.
• Deeply passionate about our mission and can articulate why.
• Willing to contribute to a “Championship Culture” of teamwork, passion, and collaboration.

Skills/Abilities:

• Understand and uphold the policies and procedures established by Signal and its core values (Passion, Honesty & Integrity, Relationships, Serving and Learning).
• Ability to handle multiple tasks at any given time.
• Ability to work independently as well as collaboratively.
• Solid organizational skills and detail oriented.
• Must have excellent written, verbal, and interpersonal skills.
• Must be able to travel by air and car up to 50% of the time.
• Must be able to pass a background check including Motor Vehicle Report
• Must be able to complete all physical requirements of the job with or without reasonable accommodation.

What’s in it For You?

• Competitive base pay, quarterly bonus plan, and long-term incentive plan
• Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents.
• 100% company paid life insurance, short-term disability, and long-term disability.
• 401k
• Paid Time Off and Holidays
• Career development assistance
• Tuition Assistance through Bellevue University
• Special recognition for employee birthdays and anniversaries
• Company-hosted celebrations

The Office Environment:

As part of the company, you can expect to work in a standard office setting where there is a positive team atmosphere. Our office is a collaborative space where cross-department projects are frequent. Occasional overtime may be required as business needs dictate. You will have exposure to moderate noise levels and on occasion outside weather conditions (walking between buildings, networking events).

Physical Demands:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone. This description is intended to provide only basic guidelines for meeting job expectations.

Physical Demands key:

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs./day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs./day)

O (Occasionally) – Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend, Carry 11 lbs. or more, Push/pull 11 lbs. or more

F (Frequently) – Stand, Sit, Handling/Finger dexterity, Reach outward, Carry 10 lbs. or less, Push/Pull 10 lbs. or less

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.