What are the responsibilities and job description for the Air Concierge position at Signature Aviation?
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.
Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members.
- Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.
- Marshal incoming and departing general aviation aircraft in accordance with Company standards.
- Identify crewmembers, passengers, visitors and vendors in accordance with the Company’s security procedures.
- Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio.
- Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper.
- Resolve customer requests, questions and concerns regarding the Company’s services or products.
- Transport customers by vehicle to and from airport terminal and local hotels as needed.
- Escort crew and passengers to and from aircraft.
- Assist customers with loading and unloading baggage as needed.
- Assist with taking fuel orders, catering and ground transportation as needed.
- Assist crew or passengers with directions or recommendations for food, lodging, etc.
- Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets.
- Perform Signature Gold Cap Service if requested by customer.
- Contact customers by verbal or written communications thanking them for using Signature Flight Support.
- Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris.
- Assist Line Service Technicians and Customer Service Representatives as needed.
- Perform other duties as assigned.
Concierge
The Plaza Rehab and Nursing Center -
Bronx, NY
Concierge
Loews Regency Hotel -
New York, NY
Concierge
Marriott International -
New York, NY