What are the responsibilities and job description for the Ramp Service Agent position at Signature Flight Support?
Job Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.
The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
- Safely and accurately conduct flight line operations in accordance with established policies and procedures
- Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled
- This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc. (see chart)
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
- Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
- Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
- Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights
- Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
- Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
- Ability to prioritize and perform multiple tasks simultaneously
- Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
- Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders
Job Qualifications
To qualify for this position, applicants and those in the role must have:
- High school diploma or general education degree (GED)
- Minimum of 18 years of age
- A valid state driver's license. In some locations a commercial driver's license (CDL) is required as dictated by local regulations and business needs
- Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies
- Ability to successfully and timely complete Signature's training programs
- Ability to pass a color vision test for purposes of inspecting aviation fuel
- Ability to use a computer and email, including pass computer-based training modules
- Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
- Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
- Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
- Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training
An Equal Opportunity Employer including Disability/Vet
About Us
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement -Up to $5,250 FT and $2,625 PT per calendar year
- Vision insurance
- Training and Development
- Retirement Saving Plan
- Employee Assistance Program (EAP)
