Business Objects Manager

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda, Rocksbox and JamesAllen.com. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Business Objects Manager

Locations: Remote, Dallas, TX or Akron, OH

WHO WE ARE:

We are the world’s largest retailer of diamond jewelry and the world’s largest specialty jewelry retailer, with #1 market share in the U.S., UK and Canada. Signet operates approximately 3,200 stores globally, under the brand names Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples Jewellers, Piercing Pagoda and JamesAllen.com.

ALL ARE WELCOME HERE:

Signet is a people company – this means that we put our customers and our employees at the center of everything we do. Our culture celebrates diversity and inclusion, while uniting around a common mission and distinct privilege of helping our customers Celebrate Life and Express Love®. We strive to make sure that our 35,000 employees have professional, personal and social development opportunities to unleash their full potential and have equal opportunity for advancement, regardless of their gender, race, sexuality or any other aspect of their background. At Signet, we nurture an inclusive environment where employees feel safe, supported and empowered at work each day. We do not and will not tolerate any behavior that undermines this effort.

POSITION SUMMARY:

The Manager is responsible for the overall direction, planning, and staffing of their team. The Manager works closely with other teams within Signet to accomplish the business’ needs and strategy. Specifically, the manager will oversee the enablement and enhancement of various data elements as well as the creation and enhancement of reports and dashboard visualizations.

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Manage and lead a high performing team and deliver performance feedback, coaching and mentoring.
• Encourage teamwork at all levels and cross-functionally.
• Maintain and develop staff by orienting, and training employees; develop personal growth opportunities.
• Grow and maintain relationships with business leaders and customers at all levels in the organization.
• Maintain quality of service by establishing and enforcing team standards.
• Actively manage relationships with all related vendors.
• Serve as technical point of escalation in one or more of managed technologies.
• Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing technologies.
• Complete projects by coordinating resources and timelines with various departments.
• Manage support activities to ensure that service level agreements are met or exceeded.
• Ensure that the health and efficiency of Signet’s technical assets are maintained and continually improved.
• Identify, evaluate, and collaborate with stakeholders regarding opportunities for improvement and provide constructive suggestions for change.
• Identify and alert management of problems that will impact progress on projects and other activities.
• Recommend information technology strategies for business growth, system performance, security, and other system enhancements by maximizing functionality of existing technologies and providing recommendations for upgrades as needed.
• Proactively research ways to improve efficiency, thus increasing productivity and ease of use for internal customers.

POSITION QUALIFICATIONS:

Education Required: Bachelor’s degree, or equivalent experience.

Years of Job-Related Experience Required:

• 10 years of experience in related field.
• 5 years of leadership/management experience.
• 5 years of experience using Business Objects
• 5 years of experience creating dashboard visualizations; Quicksight and Tableau a plus.

Technical/Other Skills Required:

• Listening, verbal and written communications skills with the ability to translate information into understandable terms to a variety of audiences.
• Responsive and alert to new learning opportunities, growth, and development of technical, interpersonal and business skills; able to recognize and address areas needing improvement.
• Motivated and competent to contribute appropriate time and effort to work needing attention.
• Attentive to detail with focus on accurate and timely results.
• Organized and able to prioritize tasks, responding effectively to competing needs.
• Attentive and reactive to customer needs and concerns.
• Strong customer service orientation.
• Able to contribute to team effort and individual achievement.

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous PTO company holidays
• Diversity programs
• Paid subscription to PlateJoy
• Much more!

This is a remote opportunity for candidates residing in the Eastern and Central Time Zones only.