Lead Salesforce Developer

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda, Rocksbox and JamesAllen.com. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Lead Salesforce Developer

Remote

WHO WE ARE:

We are the world's largest retailer of diamond jewelry and the world's largest specialty jewelry retailer, with #1 market share in the U.S., UK and Canada. Signet operates approximately 3,200 stores globally, under the brand names Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples Jewellers, Piercing Pagoda and JamesAllen.com.

ALL ARE WELCOME HERE:

Signet is a people company - this means that we put our customers and our employees at the center of everything we do. Our culture celebrates diversity and inclusion, while uniting around a common mission and distinct privilege of helping our customers Celebrate Life and Express Love®. We strive to make sure that our 35,000 employees have professional, personal and social development opportunities to unleash their full potential and have equal opportunity for advancement, regardless of their gender, race, sexuality or any other aspect of their background. At Signet, we nurture an inclusive environment where employees feel safe, supported and empowered at work each day. We do not and will not tolerate any behavior that undermines this effort.

POSITION SUMMARY:

The Lead Developer's role is to lead the development team in designing, coding, testing, and implementing solutions on time and within budget. This position's team develops/supports solutions for internal contact centers delivering projects/development for case management platforms, telephony platforms, chat, and other contact center technologies.

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Collaborate with analysts and IT teams to develop solutions that meet the requirements given by the business.
• Grow knowledge of best practices and market trends.
• Create design and development standards for the team.
• Provide project leadership and personnel guidance.
• Participate in POCs and Pilots to evaluate new technologies to be used by the enterprise.
• Translate solution designs into working code.
• Evaluate interrelationships between programs such as whether a change in one part of a program will cause an unwanted result in another part.
• Develop and document test cases, test data requirements and expected results.
• Maintain and update documentation of project code and technical processes following standards that are set by the team.
• Conduct technical walkthroughs and code reviews.
• Migrate complex, high-risk solutions into the production environment.
• Perform tests and evaluations regularly to ensure data integrity.
• Enforce policies, procedures, and standards.
• Misc. other duties
• Enhance existing applications on an as-needed basis.
• Assist in the review of development issues.
• Document programming problems and resolutions for future reference.
• Analyze performance of programs and take action to correct identified performance issues.
• Assist in training and the support of end-users on developed applications.
• Support applications/platforms owned by teams during off-hours on a support rotation

POSITION QUALIFICATIONS:

Education Required:

• Bachelor's degree in computer science, or equivalent experience
• Salesforce Technical Certifications a plus

Required or Acceptable Job-Related Experience: 7 years IT related experience.

Technical Skills Required:

• In-depth knowledge of Salesforce & Service Cloud development practices, including Apex, LWCs, webservices/SOA, REST APIs, etc.
• Experienced programming in Lightning, JavaScript or similar platforms
• Experienced programming in .NET, Genesys Cloud contact center platform (or willingness to learn)
• Proven ability to handle multiple projects/priorities using sound development practices to ensure the quality delivery of enterprise solutions.
• In-depth knowledge of data structures, data management practices, system interaction patterns and interfaces.
• Advanced technical troubleshooting, diagnosing, and problem-solving skills
• Experience with DevOps solutions including (CI/CD) processes, GitHub, and CLI deployments
• Experience working in an Agile/Scrum environment
• Prior experience with contact center environment a plus

Other:

• Listening, verbal and written communications skills with the ability to translate technical information into understandable terms to a variety of audiences.
• Negotiation skills and ability to influence others by educating and sharing information.
• Interpersonal skills and ability to motivate and inspire others to achieve goals and accomplish work.
• Presentation skills and ability to present information in various ways to meet audience needs.
• Responsive and alert to new learning opportunities, growth, and development of technical, interpersonal and business skills; able to recognize and address areas needing improvement.
• Motivated and competent to contribute appropriate time and effort to work needing attention.
• Attentive to detail with focus on accurate and timely results.
• Organized and able to prioritize tasks, responding effectively to competing needs.
• Attentive and reactive to customer needs and concerns.
• Strong customer service orientation.
• Able to contribute to team effort and individual achievement.

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous PTO company holidays
• Diversity programs
• Paid subscription to PlateJoy
• Much more!

The salary range for this opportunity is $87,500 - $125,500. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.