Guest Services

Guest Services Representative The Signorelli Company is a vertically integrated, diversified development company based in The Woodlands, TX. Established in 1994, the company is involved in all aspects of real estate including commercial, mixed-use, multi-family, office, medical, land development, recreational and single-family homes. As one of the largest privately held real estate companies in the state of Texas, the Signorelli Company has won Developer of the Year awarded by the Greater Houston Builders Association and was recently awarded "Top Work Places" by the Houston Chronicle and "Best Places to Work" by the Houston Business Journal. We are currently seeking qualified candidates for a Guest Services Representative for The Retreat RV and Camping Resort in Huffman, TX. Guest Services Representative is responsible creating a positive first impression of the resort via telephone and in person. We are hiring for both full-time and part time positions. Evenings, weekends, and on-call hours are required as circumstances warrant.

Job duties include but are not limited to: • Provide open communication to Resort Manager and Maintenance Supervisor. • Greet and assist guests and provide resort-level customer service to all guests. • Handle telephone calls, receive and distribute message, interact with guests and respond to customer concerns and request promptly with the upmost care, concern, and confidentiality. • Answer emergency calls and contact necessary department, management, or appropriate authorities when necessary.

• Ensuring prompt responses to guests' inquiries and notifying the appropriate party immediately of concerns. • Take reservations. • Check guests in and out and sell “Day Passes”. • Handle emergency situations in a professional and calm manner.

• Perform routine patrols and monitor the property identifying and property issues or potential problems.
• Ensure that the property is properly secured.
• Ensure that guests comply with resort rules and report to management of any issues or potential areas of concern.
• Assist guests in access and use of rental accommodations, water rentals, and recreation equipment.

• Understand guest’s needs and provide them with personalized solutions by suggesting activities, facilities, and local area attractions. • Distribute Guest Communications via phone, email, text, etc. • Perform regular resort inspections. • Represent the company in a professional manner at all times. • Attend training and coaching to ensure efficient, timely, safe work practices, and completion of duties. • Process sales from the market, restaurant, activities, and recreation rentals act. • Ensure all company appearance and safety standards are being met at all times. • Report maintenance & safety concerns directly to supervisor or management. • Provide excellent customer service to all current and prospective guests at all times and possess a service-minded customer-centric attitude. • Coordinate with and assist other departments. • Exhibit the highest level of integrity and ethics. • Maintain thorough records. • Performs other duties as assigned.

• Have an “all hands on deck” attitude.

Skill and Experience: • High School Diploma or equivalent is required. • 1-3 years in a customer service oriented role. • Exceptional Customer Service Skills • Good communication and organizational skills

• Possesses good judgment, problem solving and decision-making skills.
• Possesses sound computer and related software programs abilities.

• Ability to handle emergency situations in a professional and calm manner. • Must be able to lift up to 30 lbs • Stand for long periods of time. • Valid drivers license and good driving record. • RV Park experience a plus.

This job description is subject to change at anytime.