What are the responsibilities and job description for the Customer Service Reps position at SIGNWarehouse?
The Customer Service Representative is responsible for interfacing with customers prior to and/or after sale. Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
The essential functions include, but are not limited to the following:
- Analyzing customer inquiries to determine appropriate product literature and pricing schedules, influencing production and shipping schedules
- Determining validity of warranty claims and scheduling repair resources
- Informing customer of prices, shipping date, anticipated delays, and any additional information needed by customer; printing shipment documents and recording or filing copy of order received
- Following-up on orders to ensure delivery by specified dates; may compute price, discount, and shipping charges as required
- Checking shipping orders to ensure they are accurate with regards to quantity shipped
- Specifying if special labeling is required for shipment; supplies to the shipping department as needed
- Receiving and checking customer complaints; consulting with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipment
- Submit Sales Orders
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Prior experience with customer service a plus
- Proficient in MS Office, specifically Excel and Word
- Excellent written grammar and communication skills
- Excellent customer relationship skills
- Ability to read and interpret documents such as procedure manuals, work instructions, and software manuals
Physical Demands and Work Environment
This is a desk job. No physical demands need to be met.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
COVID-19 considerations:
All office employees are required to wear masks if they are not at their cubicle.
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $16 - $18