Job Posting for Account specialist at Silgan Containers
Responsibilities
Manage assigned growth accounts including order trend analysis, forecasting, inventory management, and entering and overseeing progress of orders.
Develop and maintain customer profiles and product files for assigned accounts. Process all documents associated with maintaining and enhancing assigned accounts.
Pro-actively engage with customers to better understand needs and challenges.
Drive system, process, forecast, and operations recommendations that create service solutions.
Establish and maintain strong customer relationships with accounts and reach deeper into their organization to help drive decision-making in a timely manner.
Proactively work close with company manufacturing plants making recommendations based on customer requirements. Work hand-in-hand with the Commercial organization to drive sales revenue and increase customer satisfaction.
Lead all post-sales efforts to ensure customer needs are met and their order experience is positive allowing Sales to focus on growth.
Take a lead role and represent Sales by addressing operational solutions / issues at the site of the customer as needed.
Be the voice of the customer and communicate relevant information / make recommendations to the appropriate functional areas / management to ensure the appropriate attention is given in a timely manner.
Visit customers as needed to develop a partnership and strengthen the relationship.
Back-up co-workers as needed.
EDUCATION and / or EXPERIENCE
Bachelor’s degree (B.A.) from a four-year college or university.
Three to five years related experience and / or training.
Equivalent combination of education and experience.
Excellent interpersonal skills, written and oral communication skills, and multi-tasking skills.
Strong computer skills; including Excel, CRM system, Google Mail and Documents.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Account specialist career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Account specialist.
Click the checkbox next to the jobs that you are interested in.