Commercial Loan Support Specialist

About Us:

Umpqua Bank is a publicly traded financial holdings company which offers banking, lending, and wealth management services to our personal, business, and commercial customers. Headquartered in Lake Oswego, Oregon with 4,000 employees and operations across Oregon, Washington, California, Idaho, Arizona, Colorado, and Nevada. It’s an especially exciting time to join our team as, upon the completion of the merger with Columbia Bank, we grow to become a leading western regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

About the Role:

In this role, you will be responsible for commercial loan servicing within an environment of high work volumes and established deadlines. Works on assignments that are highly complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles documentation and production tasks requiring knowledge of complex commercial lending documents, regulations, policies and procedures. Acts independently to determine methods and procedures on new assignments. 

• Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation
• Responsible for understanding highly complex commercial loan products and documentation, regulation, policy and procedure changes and apply changes to work process.
• May act as a subject matter expert both internally and externally. May participate on project teams within division and across departments.
• Maintain knowledge through coursework and on-the-job training.
• Perform work accurately and within assigned deadlines.
• Captures metrics to assist leadership in coordinating and adjusting workflow.
• Responsible for participating in continuous improvement efforts to assist in the implementation of workflow improvements.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate

About You:

• High school diploma/GED required. Associate degree preferred.
• 4 years of advanced commercial loan servicing or equivalent experience.
• Possess advanced working knowledge of commercial loans, regulations, policies and procedures.
• Demonstrated advanced math, analytical, multi-tasking and problem-solving skills.
• Possess excellent interpersonal, verbal, and written communication skills.
• Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment.
• Ability to trouble shoot and determine best workflow practices.
• Demonstrated critical thinking with ability to work in a service-oriented environment with high work volumes and deadlines

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $21.90-$33.82, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@umpquabank.com

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Salary : $50 - $0