Job Summary:
Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.
Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering helpdesk phone calls, work internal helpdesk tickets submitted by staff members on daily basis, communicate with staff and complete helpdesk tickets in a timely manner.
Responsible for managing, troubleshooting, licensing, updating hardware and software assets on local machines.
This position will provide field support to include, but not limited to: Onsite troubleshooting through diagnostic techniques and pertinent questions and assist in the development and writing of technical documentation manuals.
Must have great customer service and problem-solving skills.
Must be able to pass an MVR for the purpose of driving a vehicle to perform the essential functions of the position and to support remote centers.
General Skills:
Qualifications:
Bachelor's degree in Computer Applications Computer Technology or related field OR
Associate's degree in Computer Applications Computer Technology or related field AND Three years of related experience.
Required: 5 Years
· Bachelor’s degree in computer applications, Computer Technology OR associate degree in computer applications, Computer Technology & 3 years exp
· Experience active directory, DNS, and DHCP
· Experience imaging and deploying laptops.
· Experience with troubleshooting network connectivity issues in both LAN and WAN environments
· Experience providing desktop/laptop computer hardware support.
· Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s
· Experience supporting remote workers and troubleshooting VPN and remote technology issues.
· Experience with BitLocker encryption, antivirus, and malware/spyware removal software
· Working knowledge of VMware ESXi, preferred.
· Working knowledge with Palo Alto Firewalls.
· Working knowledge with Mitel Telephony System, preferred.
This position offers the opportunity to work in a dynamic environment where your technical skills will be put to good use. If you are a problem-solver with excellent communication abilities and a passion for technology, we encourage you to apply for this role.
Job Type: Contract
Pay: $20.22 - $24.00 per hour
Expected hours: 40 per week
Schedule:
Work Location: In person
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