What are the responsibilities and job description for the Desktop Support Technician position at SilverSky?
ABOUT THE ROLE
The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals.
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
Duties/Responsibilities:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements.
- Track customer issues and resolutions
Required Skills/Abilities:
- Knowledge of computer software, operating systems, hardware and networking
- Ability to build rapport with clients.
- Strong troubleshooting and critical thinking skills
- Communication skills
- Ability to provide professional and courteous customer service.
- Positive and professional demeanor
Education and Experience:
- A /Network certification preferred.
- Previous experience in IT, customer service, or other related fields
Salary : $43,100 - $54,600
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