Collections Specialist

At the heart of Simplify Compliance is our people.  People from many different backgrounds with different vantage points, opinions, and experiences.  We strive to continually lead with our IMPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees are the driving force for the innovation, collaboration and creativity that enables our organization to deliver strategic success. 

Job Summary:

The Collections Specialist is responsible for reaching out to customers to collect payment on past due accounts while initiating strategies for collections process and procedures.

Primary Duties and Responsibilities:

• Deal with customers diligently, courteously, and professionally while collecting payments
• Make outbound calls and receive inbound calls on accounts that are past due
• Assist customers with bringing their accounts current (approximately 100 phone calls daily)
• Negotiate payment plans as needed
• Identify root cause of customer delinquency and generate effective solutions for client and customer
• Ensure all customer information is correct, including phone numbers and address information
• Collaborate with accounts receivables staff regarding collection of payments
• Make accurate notation in fulfillment system on status of payment from customer
• Send replacement invoices via email or mail as necessary
• Provide weekly customer feedback to Customer Service Manager
• Maintain enthusiastic and positive attitude

Additional Responsibilities:

• Additional duties as assigned

Critical Competencies:

• Enthusiasm and Passion
• Manages Ambiguity and Change
• Customer Centric

The Individual:

• Excellent written and verbal communication skills with good telephone demeanor
• Problem solving skills, self-motivated, goal and team oriented
• Strong computer skills; proficient in Excel, Access and MS Word

Qualifications:

• 1-3 years collections experience required
• High School Diploma or equivalent required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment at Simplify Compliance, please contact our Talent Acquisition Team 1.800.727.5257, ext. 8101.

Job applicants may request to review the company's Affirmative Action plans by contacting the talent acquisition team/recruiter, Human Resources department or Chief People Officer.