Customer agent 20 hr

What You'll Do

We are excited to share that the Customer Loyalty Representative role starts at $20 per hour along with the option of a number of exciting benefits!

Are you a self-motivated worker that thrives in a competitive atmosphere where true success is knowing that you’ve raised the bar on performance?

Do you enjoy working with a highly skilled team of top performers all working towards not just meeting goals, but pushing past them?

If you get personal satisfaction for helping people make smart decisions for their home security, being a Customer Retention Consultant is right for you.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce.

These requirements may include sharing information in our vaccine record tool, vaccination, mask wearing, social distancing and daily health checks.

Requirements may change in the future with the evolving public health landscape. we will consider accommodation requests.

• Preserve SimpliSafe customers and their safety by developing an understanding of their home security needs and providing them with personalized monitoring solutions via inbound phone calls
• Take and apply feedback from coaches and leaders to continuously improve performance
• Communicate with exemplary interpersonal skills in the workplace
• Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical
• Empathize with customers to convey our high level of care
• Ability to work well independently and also in a team environment
• Requires the ability to follow direction and expertly address any customer concerns
• Collaborate with team members to help reach high level team goals

What You’ll Bring

• 2 years of proven success in a sales or customer retention role
• Proven ability to consistently meet and exceed individual metrics
• Comfortability talking about technical and safety issues
• Great problem solving skills - to help our customers understand why SimpliSafe is right for them, you need to have a great understanding of the product
• Proven record of outstanding attendance and timeliness in a structured environment
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction

Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar.
• No Ego - no job too small attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

Last updated : 2024-08-30

Salary : $20