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Store Leader: Simply Mac

Simply Mac
Saint Johns, FL Full Time
POSTED ON 5/10/2022 CLOSED ON 5/22/2022

What are the responsibilities and job description for the Store Leader: Simply Mac position at Simply Mac?

Our Store Leaders are fearless leaders of our business and at the heart of our Core Values. As a leader of up to 15 employees, they have the opportunity to build a spirited and dynamic team of talented team members that deliver an unparalleled customer experience. Our Store Leaders know how to drive a sales culture that put the customer first and our sticklers for operational excellence.

Key Objectives: 

Deliver Financial Results:
  • Meet or Exceed Profitability Goals
  • Deliver a culture around Customer Satisfaction that meets the company’s expectations
  • Deliver on Key Partnership alignments by exceeding unit goals
  • Provide a Premium Service environment by delivering on Apple Service Metrics
  • Control payroll expenses by meeting or exceeding Payroll as a Percentage of Gross Profit goals
  • Maintain an acceptable shrink % as outlined by the company by establishing a culture of operational excellence

Enhance the Customer Experience:
  • Deliver a culture where all store employees utilize the Apple Customer Experience program to provide a transformational experience
  • Ensure that all store employees are meeting training requirements around our products, services, and operations in order to provide the best possible customer experience
  • Ensure that all service employees are current on all required service certifications as outlined by Apple

Enhance the Employee Experience:
  • Deliver monthly evaluations to team members with planned and purposeful developmental objectives
  • Embrace a philosophy of constantly developing the next level of talent within your store
  • Source talent that embraces Simply Mac’s culture and core values
  • Encourage a culture around open and honest feedback amongst the team

Salary : $5,500,000

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