System Technician

Job description

TITLE: System Technician

TYPE: Full Time, Hourly, 40 hrs per week

REPORTS TO: Business Operations Manager

LAST UPDATED: Mar 8, 2024

Summary:

SimplyHome's mission is to empower independence through innovation. SimplyHome designs and installs customizable systems and offers related client care for aging and disabled populations. Our core values include:

• Innovation – creatively blaze new trails
• Excellence – abide by a higher standard
• Integrity – do the right thing
• Community – create connection and build family through service and joy
• Empowerment – respect everyone; help unleash the full potential in all
• Commitment – passion and dedication of heart, mind, and soul to the work that we do

Those whose values are aligned to the values listed above are enthusiastically requested to apply.

JOB PURPOSE:

The System Technician will build, assemble, configure, and test new in-home sensor systems that we create and sell to our customers. This role will also build and configure peripheral devices that connect to the central hub device. Once complete systems are built, the System Technician will also configure outcomes and settings to the system according to customer specifications. In addition to building systems, this role will also support troubleshooting hardware and returned systems or devices, and may also support the help ticket process.

The process of building and assembling may require the use of soldering tools, hand tools, power tools; and the use of hands, fingers, and potentially magnification to work with small components.

This is a Full-Time hourly position for 40 hours per week. Pay range starting at $18 per hour. Flexible schedule with work hours between 8:30am - 5:30pm on Monday to Friday.

This is a fast-paced, collaborative and dog-friendly environment.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Maintain a clean, organized, and safe work area
• Determine and execute system builds based on inventory requirements, customer build queue, and priorities of customer situations and/or agreements
• Complete the entire build process, which consists of the following steps:
• Build and assemble peripheral sensors and devices
• Physically assemble and pre-program system hubs
• Install operating system, other applications, and program default settings
• Perform final programming and pairing, and configure outcomes based on customer specifications
• Troubleshoot system pre-programming and sensor pairing
• Test incoming products
• Refurbish returned equipment for customers as needed
• Take out the recycling and trash as needed
• Keep accurate records of build progress each week
• Document and track inventory with appropriate labels, version numbers, etc.
• Follow up on pending orders, help tickets, and update orders as needed
• Assist both internal and external customers with basic technology education and/or troubleshooting
• Create/maintain internal documentation/training related to the position
• Other duties may be assigned as needed.

Education/Experience:

High school diploma or GED equivalent is required. An Associate's or bachelor’s degree in a related field is preferred.

At least 2 years previous experience in a hands-on assembly or technician capacity is required.

Job Type:

• Full-time, hourly

Pay Range:

• Starts at $18.00 per hour

Qualifications/Requirements, Desired Skills/Traits: The requirements listed below are representative of the knowledge, skill and/or abilities required.

• Detail-oriented and self-motivated
• Patient and flexible
• Ability to work independently with some supervision
• Ability to understand the Internet of Things (IoT) and how devices function in various network applications
• Capable multi-tasker and time manager who is comfortable in a fast-paced environment
• Strong logical and technical problem-solving skills
• Demonstrated focus on following given procedures precisely
• Willingness to learn
• Basic computer skills
• Background check is required
• Proficient computer skills (PC and Mac preferred) in Microsoft Word and Excel, and Google Suite
• Excellent written and verbal communication skills

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Onsite

Ability to commute/relocate:

• Arden, NC 28704: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location:

• Onsite and in-person

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Experience:

• related: 2 years (Required)

Ability to Commute:

• Arden, NC 28704 (Required)

Work Location: In person